ArticleMalaysian family physician : the official journal of the Academy of Family Physicians of Malaysia2022
A cross sectional study on patient satisfaction and its association with length of consultation at the University Malaya Medical Centre Primary Care Clinic.
Article in Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
9 citing papers in PubMed.
- Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study.JMIR formative research · 2025Article
- Article
- Determinants of Doctor-Patient Communication in Terms of Patient Rights During the COVID-19 Pandemic.Healthcare (Basel, Switzerland) · 2024Article
- Risks Associated with Quality Care among Hispanic and White Populations-A Cross-Sectional Comparison Study.Healthcare (Basel, Switzerland) · 2024Article
- Factors associated with workplace violence against Chinese healthcare workers: an online cross-sectional survey.Frontiers in public health · 2024Article
- [Correlation between consultation time and patient´s satisfaction in primary care].Revista medica del Instituto Mexicano del Seguro Social · 2023Observational
- Prevalence and burden of diabetes mellitus-related symptoms in patients with type 2 diabetes mellitus: A cross-sectional study.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Rethinking medical appointments.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Quality doctor-patient communication for better patient satisfaction in primary care practice.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Introduction: Patient satisfaction has been found to be a determinant of patient compliance to medical advice and treatment, medical service utilisation, the doctor-patient relationship, and continuity of care. Assessment of patient satisfaction can be used to evaluate health care services and identify areas to target for quality improvement. Methods: A cross-sectional study was conducted to determine the satisfaction level of patients attending a primary care clinic and its associated factors. Participants' experience of time at the clinic, socio-demographic data, and personal health information were collected. The 18-Item Patient Satisfaction Questionnaire was used to determine patient satisfaction. Univariate and multivariate analyses were employed to identify the factors associated with patient satisfaction. Results: We recruited 327 participants and 50.46% reported satisfaction. The highest satisfaction was reported in the communication domain (80.80% of the maximum score) and the lowest score was reported in the accessibility and convenience domain (66.40%). The only significant positive correlation with total patient satisfaction score was the difference between perceived and expected length of consultation. Conclusion: The only independently associated factor was the difference between perceived and expected length of consultation; therefore, changing how time is spent during consultations may prove useful in improving patient satisfaction.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.