ArticleMalaysian family physician : the official journal of the Academy of Family Physicians of Malaysia2022
Patients' satisfaction with healthcare services providers and its determinants in the urban family physician program in Iran: A cross-sectional study.
Article in Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers, 1 of them a synthesis that pooled it.
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Who cites it
5 citing papers in PubMed, 1 synthesis or guideline pooled it, 8 citations in OpenAlex.
- Insufficient evidence on the effectiveness of family physician program in Iran: a systematic review of existing literature.BMC public health · 2026Pooled it
- Patient satisfaction and its determinants in diabetes care: insights from NPPCD data in Iran.Journal of diabetes and metabolic disorders · 2025Article
- Factors affecting patient satisfaction at a plastic surgery outpatient department at a tertiary centre in South Africa.BMC health services research · 2023Article
- Quality doctor-patient communication for better patient satisfaction in primary care practice.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2022Article
- Patients' satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan.Journal of family & community medicineArticle
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Authors and funding
6 authors at 4 institutions in 1 country.
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Abstract
Introduction: The quality of healthcare services can be determined by patient satisfaction as it affects the performance, sustainability, and durability of health services. This study aims to determine patients' satisfaction with healthcare service providers and its determinants in the urban family physician program in Fars and Mazandaran provinces, Iran. Methods: A cross-sectional study was conducted on the populations covered by the urban family physician program in Fars and Mazandaran provinces in 2016. In total, 864 households were selected in each province using random cluster sampling. Socio-demographic variables and underlying factors were gathered. Patient satisfaction levels were evaluated using a validated questionnaire. Results: Of the 1,480 participants with a mean age of 46.9 ± 14.2 years, 53.3% lived in Fars province and 74.2% were female. Furthermore, 67.9% of the patients were satisfied with their healthcare service providers. A higher satisfaction level was observed among the patients who resided in Fars province, lived in cities with <100,000 residents, walked <10 minutes to the family physician's office, had a family physician they previously knew, accepted the family physician, had a positive attitude towards the importance of having a family physician and a referral system, and had adequate knowledge of the family physician program. Conclusion: The results indicated that two-thirds of the patients were satisfied with healthcare service providers. Several socio-demographic variables were associated with the patients' satisfaction levels. Improving the family physician program by providing adequate medical equipment and monitoring physicians' performance could increase patient satisfaction and improve the sustainability of the program.
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