ArticlePrimary health care research & development2022
A longitudinal qualitative study of the UK general practice workforce experience of COVID-19.
Article in Primary health care research & development, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers, 1 of them a synthesis that pooled it.
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Who cites it
7 citing papers in PubMed, 1 synthesis or guideline pooled it.
- General practitioners' experience about synchronous teleconsultation in primary care: a mixed-method systematic review.BMC primary care · 2025Pooled it
- What is the impact of a shift to remote consultations? A qualitative interview study in primary and secondary healthcare.BMJ open · 2025Article
- How Austrian primary care physicians evaluated their available resources and quality of care during the first year of COVID-19: a repeated cross-sectional survey study.BMC primary care · 2025Article
- Discussions about physical activity in general practice: analysis of video-recorded consultations.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Family Physicians as Street-Level Bureaucrats: An Interview-Based Study of Service Supply Challenges in Shanghai, China During Public Health Emergencies.Risk management and healthcare policy · 2025Article
- A longitudinal qualitative study on physician experience in managing multimorbidity across the COVID-19 pandemic in Odisha, India.Scientific reports · 2024Article
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4 authors.
Funding
Abstract
backgroundThe COronaVIrus Disease 2019 (COVID-19) pandemic has led to significant re-organisation of general practice in the United Kingdom and around the world. The general practice workforce has led changes to their services, often dealing with high levels of uncertainty. The way in which many practitioners consult has shifted significantly, and there has been an increase in the number of phone and online consultations. We know very little about how those working in general practice experienced the service reorganisation introduced in the first year of the COVID-19 pandemic.
aimThe aim of this project was to describe the changes in the delivery of general practice in the United Kingdom in the first year of the COVID-19 pandemic. Furthermore, to explore primary care practitioners' and managers' experiences of change within general practice during this time and investigate shifts in perceptions of professional identities.
methodWe conducted a longitudinal qualitative study that captured narrative accounts from 17 primary care practitioners and managers across England and Scotland. Each participant submitted narrative accounts in the first year of the COVID-19 pandemic using self-recorded or written contributions, or via an interview if preferred. These were analysed using a grounded theory approach, with thematic coding used to construct common themes.
findingsParticipants' narratives describe the challenges COVID-19 presented to general practice. Responses mirror the shifts in the pandemic and its management - from an initial sense of autonomy but uncertainty, to a period of stability and patients' increasing frustration. The re-organisation of general practice has affected practitioners' views of their work and their role as clinicians. Participants' narratives were framed profoundly by the importance of their relationships with patients. This analysis of practitioners' and managers' narratives highlights the need for further exploration of how to support the general practice workforce's well-being longer term in a context of increased demand and significant change.
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