Evidence map›Paper›PMID 35892444›Full record

ArticleClinics and practice2022

Quality in Clinical Consultations: A Cross-Sectional Study.

Anneke Graf, Chan Hee Koh, Gordon Caldwell, Joan Grieve, Melissa Tan, Jasmine Hassan, Kaushiki Bakaya, Hani J Marcus, Stephanie E Baldeweg

Abstract read
In one paragraph

Article in Clinics and practice, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Observational
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

9 authors.

Anneke GrafDepartment of Endocrinology, University College London Hospitals NHS Foundation Trust, London NW1 2BU, UK.
Chan Hee KohDepartment of Neurosurgery, University College London Hospitals NHS Foundation Trust, London WC1N 3BG, UK.ORCID 0000-0001-5013-1664
Gordon CaldwellLorn and Islands Hospital, Oban PA34 4HH, UK.
Joan GrieveDepartment of Neurosurgery, University College London Hospitals NHS Foundation Trust, London WC1N 3BG, UK.
Melissa TanDepartment of Endocrinology, University College London Hospitals NHS Foundation Trust, London NW1 2BU, UK.
Jasmine HassanDepartment of Endocrinology, University College London Hospitals NHS Foundation Trust, London NW1 2BU, UK.
Kaushiki BakayaDepartment of Endocrinology, University College London Hospitals NHS Foundation Trust, London NW1 2BU, UK.
Hani J MarcusDepartment of Neurosurgery, University College London Hospitals NHS Foundation Trust, London WC1N 3BG, UK.ORCID 0000-0001-8000-392X
Stephanie E BaldewegDepartment of Endocrinology, University College London Hospitals NHS Foundation Trust, London NW1 2BU, UK.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

The coronavirus disease 2019 pandemic may have affected the quality of clinical consultations. The objective was to use 10 proposed quality indicator questions to assess outpatient consultation quality; to assess whether the recent shift to telemedicine during the pandemic has affected consultation quality; and to determine whether consultation quality is associated with satisfaction and consultation outcome. A cross-sectional study was used to survey clinicians and patients after outpatient consultations (1 February to 31 March 2021). The consultation quality score (CQS) was the sum of ‘yes’ responses to the survey questions. In total, 78% (538/690) of consultations conducted were assessed by a patient, clinician, or both. Patient survey response rate was 60% (415/690) and clinician 42% (291/690). Face-to-face consultations had a greater CQS than telephone (patients and clinicians < 0.001). A greater CQS was associated with higher overall satisfaction (clinicians log-odds: 0.77 ± 0.52, p = 0.004; patients log-odds: 1.35 ± 0.57, p < 0.001) and with definitive consultation outcomes (clinician log-odds: 0.44 ± 0.36, p = 0.03). In conclusion, consultation quality is assessable; the shift to telemedicine has negatively impacted consultation quality; and high-quality consultations are associated with greater satisfaction and definitive consultation outcome decisions.

Indexed as

clinical consultationsCOVID-19 pandemicqualitytelemedicine

Identifiers

PMID35892444
PMCPMC9326638

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.