ArticleSensors (Basel, Switzerland)2022
Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications.
Article in Sensors (Basel, Switzerland), 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
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Who cites it
2 citing papers in PubMed.
- Multimodal system for automated medical documentation and clinical decision support integrating contact center solutions.Scientific reports · 2026Article
- Analysis of the retraining strategies for multi-label text message classification in call/contact center systems.Scientific reports · 2024Article
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Authors and funding
6 authors.
Funding
Abstract
Over the past few years, virtual assistant solutions used in Contact Center systems are gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions of the customer. It is important to note that quite often the actual intention expressed in a conversation is also directly influenced by the emotions that accompany that conversation. Unfortunately, scientific literature has not identified what specific types of emotions in Contact Center applications are relevant to the activities they perform. Therefore, the main objective of this work was to develop an
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.