ArticleJournal of healthcare engineering2022
How to Maintain a Sustainable Doctor-Patient Relationship in Healthcare in China: A Structural Equation Modeling Approach.
Article in Journal of healthcare engineering, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Validation of the patient-doctor relationship questionnaire: a cross-sectional study among exit patients in Ghana.BMC primary care · 2026Article
- Exploration of doctor-patient communication characteristics and optimization path for gastrointestinal surgery of acute abdomen.World journal of gastrointestinal surgery · 2025Article
- Factors associated with patient-physician relationships: perspectives of medical personnel in Guangxi Zhuang Autonomous Region, China.BMC health services research · 2025Article
- Research on collaborative development mechanism of multiple stakeholders in medical institutions based on rough set.BMC public health · 2024Article
- How the use of an online healthcare community affects the doctor-patient relationship: An empirical study in China.Frontiers in public health · 2023Article
- Medical service quality evaluation based on LDA and sentiment analysis: Examples of seven chronic diseases.Digital healthArticle
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Authors and funding
3 authors.
Funding
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Abstract
It is important to identify means of improving and maintaining a sustainable doctor-patient relationship to address current healthcare issues. Although many studies have made outstanding contributions to the healthcare doctor-patient relationship literature, little work has been done to explore the influencing elements of the doctor-patient relationship in relation to expectation confirmation theory. To fill this gap, this study produced a theoretical framework model of the influencing factors of the doctor-patient relationship according to the expectation confirmation theory. Data from 335 Chinese patients were analyzed using a structural equation modeling method, and the results showed that patient satisfaction and patient trust are the most important factors in building a good relationship between doctor and patient. Furthermore, three components of postdiagnosis patient's perception, namely, perceived service quality, perceived communication quality, and perceived service attitude, are examined. These have a significant impact on patient confirmation. These three components ultimately affect the doctor-patient relationship. This study will be helpful for doctors to understand patients' service demands and their future diagnosis behavior. The proposals of this study may lead to optimization of the process of diagnosis and improvements in the quality of clinic services.
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