ArticleInternational journal of environmental research and public health2022
Explore How Online Healthcare Can Influence Willingness to Seek Offline Care.
Article in International journal of environmental research and public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed.
- Impact of family mutual aid system for personal medical insurance accounts on paediatric patients' outpatient utilization patterns and costs: a difference-in-differences analysis.Health policy and planning · 2025Article
- How Does the Design of Consultation Pages Affect Patients' Perception of Physician Authority and Willingness to Seek Offline Treatment: A Randomized Controlled Trial.Behavioral sciences (Basel, Switzerland) · 2023Article
- COVID-19 and telemedicine: A netnography approach.Technological forecasting and social change · 2023Article
- Factors affecting consumer attitudes towards using digital media platforms on health knowledge communication: Findings of cognition-affect-conation pattern.Frontiers in psychology · 2023Article
- Internal or External Word-of-Mouth (WOM), Why Do Patients Choose Doctors on Online Medical Services (OMSs) Single Platform in China?International journal of environmental research and public health · 2022Article
- Can Patients Co-Create Value in an Online Healthcare Platform? An Examination of Value Co-Creation.International journal of environmental research and public health · 2022Article
- Promotion strategy for online healthcare platform during the COVID-19 pandemic: Evidence from Spring Rain Doctor in China.Frontiers in psychology · 2022Article
- Ageing well with tech: Exploring the determinants of e-healthcare services adoption in an emerging economy.Digital healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
With the recent development of internet healthcare, many hospitals have laid out their online platforms. However, there have been some poor service levels and low quality. The frequency of such problems has led to a decline in patient satisfaction. Therefore, it is vital to explore how hospitals can improve user satisfaction and willingness to visit them offline by setting up an online presence. Most studies conducted so far have remained limited to the single dimension of online or offline healthcare, with few studies exploring the relationship between them. While a few studies have explored the impact of online service quality on willingness to seek offline care, they also face the problem of a single perspective of analysis. Therefore, this study constructs a multidimensional model of the factors influencing online healthcare users' willingness to seek offline care by integrating the value-based adoption model and the stimulus-organism-response model. Through a partial least squares-structural equation modelling analysis of 283 valid samples, this study found that online doctor-patient interactions and service quality positively impact user perception. This paper explores the development path of online healthcare from a new theoretical perspective. In addition, the findings provide new guidelines for hospitals to achieve economic and social benefits.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.