ArticleFrontiers in psychology2022
Source Credibility and the Information Quality Matter in Public Engagement on Social Networking Sites During the COVID-19 Crisis.
Article in Frontiers in psychology, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Determinants of medical crowdfunding information sharing attitudes through integrated source credibility and technology acceptance models.Scientific reports · 2026Article
- Trust dynamics in social media crises: a topic-aspect-sentiment analysis of public evaluations during a school food safety incident.Frontiers in psychology · 2026Article
- Identifying determinants for promoting public engagement via Chinese E-government TikTok in public health emergencies.PloS one · 2025Article
- Evolution and mitigation strategies of online public opinion: An analysis using an improved replicator dynamic three-party game model.PloS one · 2025Article
- Does social media information credibility influence social commerce purchase intention of skincare products? Evidence from Facebook.PloS one · 2025Article
- Article
- Latino Parents' Reactions to and Engagement With a Facebook Group-Based COVID-19 Vaccine Promotion Intervention: Mixed Methods Pilot Study.JMIR formative research · 2024Article
- Factors influencing user's health information discernment abilities in online health communities: based on SEM and fsQCA.Frontiers in public health · 2024Article
- Factors Influencing the Purchase Intention for Online Health Popular Science Information Based on the Health Belief Model.Behavioral sciences (Basel, Switzerland) · 2023Article
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Authors and funding
2 authors.
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Abstract
During the coronavirus disease 2019 (COVID-19) pandemic, people use social networking sites (SNSs) to seek social support, ease the move toward the social distance, and communicate and engage with one another. However, there is growing evidence that trustworthiness and quality of information can affect individuals' online engagement behaviors. This study proposes a theoretical model to test people's online engagement during the COVID-19 pandemic by applying the elaboration likelihood model (ELM). Through a questionnaire survey of 630 SNS users, the study examines whether and how source credibility and information quality affect people's online engagement during the COVID-19 pandemic. The model was tested using structural equation modeling. The findings show that source credibility and information quality have a significantly positive relationship with perceived benefit, while negative and significantly associated with perceived risk. Furthermore, perceived benefit is a stronger predictor of online public engagement than the perceived risk. To improve online public engagement as a crisis response strategy, careful source selection and careful generation of online crisis information should not be overlooked.
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