ArticleFrontiers in psychology2022
Patient Expectation in China: Exploring Patient Satisfaction in Online and Offline Patient-Provider Communication.
Article in Frontiers in psychology, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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1 citing paper in PubMed.
- Knowledge, attitudes, and practices among patients with anemia towards disease management.Frontiers in public health · 2024Article
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4 authors.
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Abstract
Introduction: Online patient-provider communication (OPPC) has become an alternative approach to seek medical advice and contact health professionals. However, its penetration rate remains low, and the underlying mechanisms of patient satisfaction with OPPC are underexamined. This study investigates the role of patient expectancy and the expectancy violation of patient-centered communication (PCC) in patient satisfaction in emerging OPPC scenarios by integrating the concepts of PCC and expectancy violation theory (EVT). Method: An online survey was conducted in October 2019 among Chinese respondents who experienced OPPC and offline medical services. Results: The 471 qualified participants reported high satisfaction with OPPC (mean [M] = 3.63, standard deviation [SD] = 0.81). However, patient satisfaction with OPPC was lower than that in offline medical encounters ( Discussion: The study can contribute to increasing the adoption of OPPC and reducing the burden of offline medical resources.
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