ArticleScientific reports2022
The ERP and psychophysical changes related to facial emotion perception by expertise in Japanese hospitality, "OMOTENASHI".
Article in Scientific reports, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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Who cites it
3 citing papers in PubMed, 7 citations in OpenAlex.
- Odors modulate self face perception and frontal ERP responses.Scientific reports · 2026Article
- Face perception in the Japanese population using EEG.Frontiers in psychology · 2025Review
- Article
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Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
We investigated the emotion perception process based on hospitality expertise. Forty subjects were divided into the OMOTENASHI group working at inns considered to represent the spirit of hospitality, OMOTENASHI in Japan, and CONTROL group without experience in the hospitality industry. We presented neutral, happy, and angry faces to investigate P100 and N170 by these faces, and psychophysical changes by the favor rating test to evaluate emotional perception. In the favor rating test, the score was significantly smaller (less favorable) in OMOTENASHI than in CONTROL. Regarding event-related potential components, the maximum amplitude of P100 was significantly larger for a neutral face at the right occipital electrode in OMOTENASHI than in CONTROL, and it was significantly larger for an angry face at both occipital electrodes in OMOTENASHI than in CONTROL. However, the peak latency and maximum amplitude of N170 were not significantly different between OMOTENASHI and CONTROL at both temporal electrodes for each emotion condition. Differences on the favor rating test and P100 in OMOTENASHI suggested that workers at inns may more quickly notice and be more sensitive to the facial emotion of guests due to hospitality training, and/or that hospitality expertise may increase attention to emotion by top-down and/or bottom-up processing.
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