Evidence map›Paper›PMID 35694122›Full record

ArticleDigital health

The role of telemedicine services in changing users' intentions for presenting to the emergency departments in Saudi Arabia.

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel, Mohammed Salah, Mona Almutairi, Khlood Sagor, Khaled Alabdulkareem

Abstract read
In one paragraph

Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.

0numbers the graph read from it
0cells of the map it votes in
7citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

7 citing papers in PubMed.

  1. Article
  2. Article
  3. Article
  4. Review
  5. Article
  6. Review
  7. Telehealth and Transformation of Nursing Care in Saudi Arabia: A Systematic Review.International journal of telemedicine and applications · 2022
    Review
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Amjad AlfalehDepartment of Research and Development, General Directorate of Medical Consultations, Ministry of Health, Riyadh, Saudi Arabia.
Abdullah AlkattanDepartment of Research and Development, General Directorate of Medical Consultations, Ministry of Health, Riyadh, Saudi Arabia.ORCID https://orcid.org/0000-0001-5294-8088
Alaa AlageelDepartment of Research and Development, General Directorate of Medical Consultations, Ministry of Health, Riyadh, Saudi Arabia.
Mohammed SalahDepartment of Health Statistics, General Directorate of Primary Health Centers, Ministry of Health, Riyadh, Saudi Arabia.
Mona AlmutairiDepartment of Research and Development, General Directorate of Medical Consultations, Ministry of Health, Riyadh, Saudi Arabia.
Khlood SagorDepartment of Research and Development, General Directorate of Medical Consultations, Ministry of Health, Riyadh, Saudi Arabia.
Khaled AlabdulkareemResearch Department, Assistant Deputy Minister for Primary Healthcare, Ministry of Health, Riyadh, Saudi Arabia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: Emergency department (ED) overcrowding is described as one of the main issues in any hospital. In Saudi Arabia, the ministry of health applied new telemedicine technology to serve patients by using the mobile application, including the Sehha application and 937 medical call center. The main aim of this study is to determine the role of different telemedicine services in changing the intention users' intentions for visiting the emergency departments in Saudi Arabia. Methods: A cross-sectional study was conducted during August 2020 to May 2021 among 319 patients using two telemedicine services in Saudi Arabia, including the medical call center and Sehha smartphone application. The primary endpoint of this study was to determine the number of patients intended to visit ER before and after contacting one of the two telemedicine services and the frequency of people who changed their opinion to visit an ED. Results: This study analyzed the data from 319 patients who completed the survey provided by the Saudi Ministry of Health concerning information related to their health status and ED visits. Among patients that had the intention to visit the ED ( Conclusions: The implemented telemedicine services in Saudi Arabia, namely the Sehha application and medical call center, could reduce those intended to visit ED and consequently reduce the overload of EDs by providing medical advice to patients concerning their minor medical issues.

Indexed as

call centersmedical emergency servicemobile applicationSaudi Arabiatelemedicinetriage

Identifiers

PMID35694122
PMCPMC9185009

What OpenQuestion holds

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.