ReviewFrontiers in public health2022
Exploring the Relationship Between Hospital Service Quality, Patient Trust, and Loyalty From a Service Encounter Perspective in Elderly With Chronic Diseases.
Review in Frontiers in public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
17 citing papers in PubMed, 1 synthesis or guideline pooled it, 57 citations in OpenAlex.
- Building trust in long-term care settings using assistive technology: a systematic review.Frontiers in rehabilitation sciences · 2024Pooled it
- Article
- Patient Satisfaction with Advanced Medical Technology-Based Treatments in Integrative Medicine: A Structural Equation Modeling Approach Among Patients with Chronic Diseases.Healthcare (Basel, Switzerland) · 2026Article
- Patient experience, satisfaction, and adherence: Mediating roles of communication and outcome quality among geriatrics.Narra J · 2026Article
- Patient and provider perspectives of pluralistic primary care services in urban Bangladesh: a qualitative study.BMC health services research · 2026Article
- Evaluating quality and utilisation of primary care among older adults in Hong Kong: a mixed-methods study protocol.BMC primary care · 2025Article
- Developing a model for evaluating and improving the quality of healthcare services.BMC health services research · 2025Article
- Healthcare-seeking intentions of middle-aged and elderly individuals with critical diseases: an expanded TPB model in the post-pandemic era.Scientific reports · 2025Article
- The relationship between nurses' caring behaviors and patient loyalty: trust towards nurses as a mediating role.BMC nursing · 2025Article
- The GP's a stranger: an interpretive phenomenological analysis exploring patient experiences of changed access to primary care in the management of long-term conditions.Frontiers in health services · 2025Article
- The Influence of Cognitive and Affective Trust on the Utilization of Family Doctor Services: A Chinese Cross-Sectional Survey Based on McAllister's Theory.Patient preference and adherence · 2025Article
- The mediating role of psychological capital in health behaviors among elderly nursing home residents.Frontiers in psychology · 2025Article
- Perceptions, Attitudes, Beliefs, and Practices Toward Traditional Chinese Medicine Therapies for Herpes Zoster: A Cross-Sectional Study of Healthcare Professionals.Risk management and healthcare policy · 2024Article
- Analysis of the factors influencing the effectiveness of local government's purchase of older adults care services - a grounded theory study based on typical cases.Frontiers in public health · 2023Article
- The impact of COVID-19 on the doctor-patient relationship in China.Frontiers in public health · 2022Review
- Can online health information sources really improve patient satisfaction?Frontiers in public health · 2022Article
- How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis.Digital healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors at 6 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Based on the service encounter perspective, this study combines theoretical foundations for such factors as service quality and the characteristics of the hospital service industry to develop a research model scale to investigate whether the quality of hospital services affects patients' perceptions of health service encounters, trust, and loyalty. Nowadays, with the advancement of medical technology, patients pay more attention to the quality of medical services and good service encounters provided by healthcare professionals in order to establish positive patient relationships; hospitals need to improve their own service quality and establish good patient trust relationships so that doctor-patient satisfaction and loyalty can be improved. In a review of related literature, this study found that most past studies focused on issues related of quality of medical services and patient satisfaction, but ignored those related to the relationship between medical service encounters and patient trust and loyalty, as well as the lack of scientific measurement markers for service encounters in the Chinese medical service industry. Therefore, this study uses the Service Encounter Perspective and Service Quality Theory Development Research Scale to collect and analyze data for a typical case of a Chinese tertiary hospital. Finally, this study explores the relationship between the four variables of service quality, service encounter, trust, and loyalty by means of a questionnaire and statistical analysis of the data. Finally, it is concluded that the higher the service quality of the hospital, the higher the customer trust, the higher the service encounter, and in the greater the doctor-patient loyalty.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.