ArticleIntensive & critical care nursing2022
Family perspectives on facilitators and barriers to the set up and conduct of virtual visiting in intensive care during the COVID-19 pandemic: A qualitative interview study.
Article in Intensive & critical care nursing, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers, 2 of them syntheses that pooled it.
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Who cites it
10 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Effects of digital communication tools on patients, family members and health care professionals in adult ICUs: a mixed-methods systematic review.Critical care (London, England) · 2026Pooled it
- Impact of restricted family presence during the COVID-19 pandemic on critically ill patients, families, and critical care clinicians: a qualitative systematic review.BMC health services research · 2024Pooled it
- Digital Tools for Information, Communication, Support, and Family Engagement in Adult Intensive Care Units: A Scoping Review.Healthcare (Basel, Switzerland) · 2026Review
- Perceptions and Experiences of Stakeholders on In-Person and Virtual Visitation in Intensive Care Units: A Qualitative Study Protocol in China.Health science reports · 2026Article
- Exploring Video Calls and PTSD Symptoms in Family Members of Severe COVID-19 Patients Post-ICU Discharge: A Mixed-Methods Study.Nursing in critical care · 2025Article
- Organizational Learning in Healthcare Contexts after COVID-19: A Study of 10 Intensive Care Units in Central and Northern Italy through Framework Analysis.International journal of environmental research and public health · 2023Article
- Family member perspectives on intensive care unit in-person visiting restrictions during the COVID-19 pandemic: A qualitative study.Intensive & critical care nursing · 2023Article
- Family support in intensive care units during COVID-19 visit ban: A multinational Delphi Study during first COVID-19 wave.Intensive & critical care nursing · 2023Article
- Intensive care unit visiting using virtual technology: Barriers, solutions, and opportunities.Intensive & critical care nursing · 2022Article
- Long-term mechanical ventilation and transitions in care: A narrative review.Chronic respiratory diseaseReview
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo gain perspectives from family members about barriers and facilitators to virtual visit set up and conduct across intensive care unit settings in the United Kingdom to inform understanding of best practices.
methodsWe conducted a qualitative descriptive study recruiting a purposive sample of family members of adult intensive care unit patients experiencing virtual visiting during Jan to May 2021 of the COVID-19 pandemic. We used semi-structured qualitative interviews and a standard Thematic Analysis approach.
resultsWe recruited 41 family-member participants from 16 hospitals in the United Kingdom. Facilitators to successful virtual visit set-up were preparation of the family, negotiating a preferred time, and easy-to-use technology. Facilitators to successful conduct were intensive care unit team member presence; enabling family involvement in care; inclusivity, accessibility, and flexibility; and having a sense of control. Barriers that created distress or conflict included restrictive virtual visiting practices; raising expectations then failing to meet them; lack of virtual visit pre-planning; and failing to prepare the patient. Barriers to visit conduct were incorrect camera positioning, insufficient technical and staff resources, issues with three-way connectivity, and lack of call closure. Recommendations included emotional self-preparation, increased technology availability, and preparing conversation topics.
conclusionThese data may guide virtual visiting practices during the ongoing pandemic but also to continue virtual visiting outside of pandemic conditions. This will benefit family members suffering from ill health, living at a distance, unable to afford travel, and those with work and care commitments, thereby reducing inequities of access and promoting family-centered care.
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