ArticleBMJ open quality2022
Defining case management success: a qualitative study of case manager perspectives from a large-scale health and social needs support program.
Article in BMJ open quality, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed, 20 citations in OpenAlex.
- Greater Covid-19 vaccine uptake among enrollees offered health and social needs case management: Results from a randomized trial.Health services research · 2024Trial
- Article
- Five Milestones to Addressing Rural Veteran Care Coordination, Care Management, and Case Management Needs: An Integrated Case Management Practice Framework.The Journal of rural health : official journal of the American Rural Health Association and the National Rural Health Care Association · 2026Article
- Evaluation of a training intervention for primary healthcare workers to improve management of diabetes and hypertension in Kisumu County, Kenya: a mixed-methods study.BMC health services research · 2026Article
- Exploring patient perspectives on a new task-shared behavioral health role in Washington State.PLOS mental health · 2026Article
- How to improve support for people with (complex) multiple-problems through social prescribing in a vulnerable neighborhood; professionals', experts-by-experience' and clients' perspectives.BMC primary care · 2025Article
- Addressing social and health needs in health care: Characterizing case managers' work to address patient-defined goals.Health services research · 2025Article
- Addressing social determinants of health in individuals with mental disorders in clinical practice: review and recommendations.Translational psychiatry · 2025Review
- The Meaning of Social Support for Mental Health Service-Users: The Case Managers' Perspective.Community mental health journal · 2025Article
- Rental Housing Deposits and Health Care Use.JAMA health forum · 2024Article
- Finding social need-les in a haystack: ascertaining social needs of Medicare patients recorded in the notes of care managers.BMC health services research · 2023Article
- Perceptions of Barriers and Facilitators to a Pilot Implementation of an Algorithm-Supported Care Navigation Model of Care: A Qualitative Study.Healthcare (Basel, Switzerland) · 2023Article
- Promoting Meaning and Recovery for Psychosis: Comparison of Metacognitively-Oriented Psychotherapists and Clinicians in Psychiatric Rehabilitation.Neuropsychiatric disease and treatment · 2023Article
- Conceptualizing the effective mechanisms of a social needs case management program shown to reduce hospital use: a qualitative study.BMC health services research · 2022Article
Corrections and comments
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Authors and funding
6 authors at 2 institutions in 1 country.
Funding
Abstract
objectiveHealth systems are expanding efforts to address health and social risks, although the heterogeneity of early evidence indicates need for more nuanced exploration of how such programs work and how to holistically assess program success. This qualitative study aims to identify characteristics of success in a large-scale, health and social needs case management program from the perspective of interdisciplinary case managers.
settingCase management program for high-risk, complex patients run by an integrated, county-based public health system.
participants30 out of 70 case managers, purposively sampled to represent their interdisciplinary health and social work backgrounds. Interviews took place in March-November 2019. PRIMARY AND SECONDARY OUTCOME MEASURES: The analysis intended to identify characteristics of success working with patients.
resultsCase managers described three characteristics of success working with patients: (1) establishing trust; (2) observing change in patients' mindset or initiative and (3) promoting stability and independence. Cross-cutting these characteristics, case managers emphasised the importance of patients defining their own success, often demonstrated through individualised, incremental progress. Thus, moments of success commonly contrasted with external perceptions and operational or productivity metrics.
conclusionsThemes emphasise the importance of compassion for complexity in patients' lives, and success as a step-by-step process that is built over longitudinal relationships.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.