ArticleSuicide & life-threatening behavior2022
Crisis text-line interventions: Evaluation of texters' perceptions of effectiveness.
Article in Suicide & life-threatening behavior, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- Experiences and Perceptions of Crisis Text Services: Interview Study Among Young Adults With Suicidal Ideation.JMIR mental health · 2026Article
- Crisis Phone Services.Child and adolescent psychiatric clinics of North America · 2026Review
- Effectiveness of Hybrid AI and Human Suicide Detection Within Digital Peer Support.Journal of clinical medicine · 2026Article
- Characteristics of Youth Crisis App Users: Mental Health Service Access and Barriers and Perceptions of Helpfulness.JAACAP open · 2025Article
- National Suicide Prevention Lifeline (Now 988 Suicide and Crisis Lifeline): Evaluation of Crisis Call Outcomes for Suicidal Callers.Suicide & life-threatening behavior · 2025Article
- Predicting Satisfaction With Chat-Counseling at a 24/7 Chat Hotline for the Youth: Natural Language Processing Study.JMIR AI · 2025Article
- Contact resolution among Veterans Crisis Line phone and text contacts regarding Veterans Health Administration enrollees.Suicide & life-threatening behavior · 2025Article
- Adolescent help-seeking on a psychological support hotline: latent classes, predictors, and distal outcomes.Frontiers in psychiatry · 2025Article
- Evaluating the Experience of Teen-to-Teen Crisis Line Volunteers: A Pilot Study.Community mental health journal · 2024Article
- The Most Effective Interventions for Classification Model Development to Predict Chat Outcomes Based on the Conversation Content in Online Suicide Prevention Chats: Machine Learning Approach.JMIR mental health · 2024Article
- Crisis response in Texas youth impacted by Hurricane Harvey: A difference-in-differences analysis.Journal of affective disorders · 2024Article
- Tracking and Profiling Repeated Users Over Time in Text-Based Counseling: Longitudinal Observational Study With Hierarchical Clustering.Journal of medical Internet research · 2024Observational
- Short-term changes in mental health help-seeking behaviors following exposure to multiple social stressors and a natural disaster.Social science & medicine (1982) · 2024Article
- Cascading disasters and mental health: The February 2021 winter storm and power crisis in Texas, USA.The Science of the total environment · 2023Article
- The Impact of a Messenger-Based Psychosocial Chat Counseling Service on Further Help-Seeking Among Children and Young Adults: Longitudinal Study.JMIR mental health · 2023Article
- Individuals who text crisis text line: Key characteristics and opportunities for suicide prevention.Suicide & life-threatening behavior · 2022Article
- Crisis text-line interventions: Evaluation of texters' perceptions of effectiveness.Suicide & life-threatening behavior · 2022Article
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveCrisis Text Line (CTL), the largest provider of text-based crisis intervention services in the U.S., has answered nearly 7 million conversations since its inception in 2013. The study's objective was to assess texter's perceptions of the effectiveness of CTL crisis interventions.
methodSurvey data completed by 85,877 texters linked to volunteer crisis counselor (CC) reports from October 12, 2017, to October 11, 2018 were analyzed. The relationship of several effectiveness measures with texters' demographic and psychosocial characteristics, frequency of CTL usage, and texters' perceptions of engagement with their CCs was examined using a series of logistic regression analyses.
resultsBy the end of the text-based conversation, nearly 90% of suicidal texters reported that the conversation was helpful, and nearly half reported being less suicidal.
conclusionsOur study offers evidence for CTL's perceived effectiveness. These findings are of critical importance in light of the launch of a nationwide three-digit number (988) for suicide prevention and mental health crisis supports in the U.S., which will include texting.
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