ArticleInternational journal of hospitality management2022
Leveraging data analytics to understand the relationship between restaurants' safety violations and COVID-19 transmission.
Article in International journal of hospitality management, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. An erratum has been issued. Cited by 1 paper.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
1 citing paper in PubMed.
Corrections and comments
- Erratum issued
Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This paper leverages natural language processing, spatial analysis, and statistical analysis to examine the relationship between restaurants' safety violations and COVID-19 cases. We used location-based consumers' complaints data during the early stage of business reopening in Florida, USA. First, statistical analysis was conducted to examine the correlation between restaurants' safety violations and COVID-19 transmission. Second, a neural network-based deep learning model was developed to perform topic modeling based on consumers' complaints. Third, spatial modeling of the complaints' geographic distributions was performed to identify the hotspots of consumers' complaints and COVID-19 cases. The results reveal a positive relationship between consumers' complaints about restaurants' safety violations and COVID-19 cases. In particular, consumers' complaints about personal protection measures had the highest correlation with COVID-19 cases, followed by environmental safety measures. Our analytical methods and findings shed light on customers' behavioral shifts and hospitality businesses' adaptive practices during a pandemic.
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