ArticleBJGP open2022
Clinical risk in remote consultations in general practice: findings from in-COVID-19 pandemic qualitative research.
Article in BJGP open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 47 papers, 2 of them syntheses that pooled it.
What it found
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Who cites it
47 citing papers in PubMed, 2 syntheses or guidelines pooled it, 84 citations in OpenAlex.
- Pooled it
- The Role of Virtual Consulting in Developing Environmentally Sustainable Health Care: Systematic Literature Review.Journal of medical Internet research · 2023Pooled it
- Challenges of the general practitioner's role in integrated primary health care: a qualitative study of trainees in a reform-oriented network in Northern Italy.BMC primary care · 2026Article
- Safety-netting communication during telephone consultations: an observational study using recorded consultations.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Observational
- Adherence to Remote Prescribing Principles by Medical and Non-Medical Prescribers; a Scoping Review.Journal of advanced nursing · 2026Article
- English general practice in a period of change: a mixed-methods study of staff and patient perspectives.BJGP open · 2026Article
- Article
- GP workforce sustainability to maximise effective and equitable patient care: a realist review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Review
- Women's experiences of the assessment and management of urinary tract infections during the COVID-19 pandemic: a qualitative analysis of free-text comments from a national survey in England.JAC-antimicrobial resistance · 2025Article
- Changes in heart failure healthcare in general practice during the COVID-19 pandemic: a survey.BJGP open · 2025Article
- Applications of human factors approaches and methods to the development of teleconsultations in primary care: a systematic scoping review.BMJ open quality · 2025Article
- Trends in the use of video consultation in general practice during COVID-19: impact of practice and country characteristics based on the international, cross-sectional PRICOV-19 study.BMC primary care · 2025Article
- Virtually the same, but remotely different: health professionals, parents and children's experiences of remote out-patient consultations.Rheumatology (Oxford, England) · 2025Article
- Article
- Pathways to myeloproliferative neoplasm presentation and time to diagnosis: results from a cross-sectional study.BJGP open · 2025Article
- Article
- The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners.Journal of medical Internet research · 2025Article
- Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Challenges to quality in contemporary, hybrid general practice a multi-site longitudinal case study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Identifying risks in dementia care: Insights from a qualitative study with clinical pharmacists.PloS one · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
10 authors at 3 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe COVID-19 pandemic-related rise in remote consulting raises questions about the nature and type of risks in remote general practice.
aimTo develop an empirically based and theory-informed taxonomy of risks associated with remote consultations. DESIGN &
settingQualitative sub-study of data selected from the wider datasets of three large, multi-site, mixed-method studies of remote care in general practice before and during the COVID-19 pandemic in the UK.
methodSemi-structured interviews and focus groups, with a total of 176 clinicians and 43 patients. Data were analysed thematically, taking account of an existing framework of domains of clinical risk.
resultsThe COVID-19 pandemic brought changes to estates (for example, how waiting rooms were used), access pathways, technologies, and interpersonal interactions. Six domains of risk were evident in relation to the following: (1) practice set-up and organisation (including digital inequalities of access, technology failure, and reduced service efficiency); (2) communication and the clinical relationship (including a shift to more transactional consultations); (3) quality of clinical care (including missed diagnoses, safeguarding challenges, over-investigation, and over-treatment); (4) increased burden on the patient (for example, to self-examine and navigate between services); (5) reduced opportunities for screening and managing the social determinants of health; and (6) workforce (including increased clinician stress and fewer opportunities for learning).
conclusionNotwithstanding potential benefits, if remote consultations are to work safely, risks must be actively mitigated by measures that include digital inclusion strategies, enhanced safety-netting, and training and support for staff.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.