Evidence map›Paper›PMID 35481244›Full record

ArticleSAGE open medicine2022

Overall patient experience with a virtual hybrid hospital at home program.

Michael J Maniaci, Ricardo A Torres-Guzman, John P Garcia, Francisco R Avila, Karla C Maita, Antonio J Forte, Margaret R Paulson

Abstract read
In one paragraph

Article in SAGE open medicine, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
24citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

24 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Michael J ManiaciDivision of Hospital Internal Medicine, Mayo Clinic, Jacksonville, FL, USA.ORCID https://orcid.org/0000-0002-2731-1787
Ricardo A Torres-GuzmanDivision of Plastic Surgery, Mayo Clinic, Jacksonville, FL, USA.
John P GarciaDivision of Plastic Surgery, Mayo Clinic, Jacksonville, FL, USA.ORCID https://orcid.org/0000-0003-1401-2830
Francisco R AvilaDivision of Plastic Surgery, Mayo Clinic, Jacksonville, FL, USA.
Karla C MaitaDivision of Plastic Surgery, Mayo Clinic, Jacksonville, FL, USA.
Antonio J ForteDivision of Plastic Surgery, Mayo Clinic, Jacksonville, FL, USA.ORCID https://orcid.org/0000-0003-2004-7538
Margaret R PaulsonDivision of Hospital Internal Medicine, Mayo Clinic Health Systems, Eau Claire, WI, USA.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Objectives: Traditional hospital at home models often have high patient experience scores. The purpose of this study is to look at the patient experience of a new virtual hybrid model of hospital at home called Advanced Care at Home. Methods: Patients in Mayo Clinic's Advanced Care at Home program received a survey via email from 1 January-31 May 2021. Each survey consisted of 20 questions divided into 18 multiple-choice and two open-ended questions. Results: Ninety-nine surveys were sent and 41 partially or completely finished surveys were returned for a response rate of 41.4%. Patients responded positively, denoted by answering "strongly agree or somewhat agree," with regard to the ability to reach the team right away 100% of the time, being kept informed 92% of the time, the command center responding promptly to their needs 95% of the time, the team providing comfort and support 98% of the time, feeling comfortable with interacting with their provider by phone or tablet 95% of the time, the ease of use from the equipment 97% of the time, the virtual and in-person staff working well together 98% of the time, the staff treating patients with courtesy and respect 100% of the time, and the ease of understanding the discharge process and feeling ready to leave the program 100% of the time. All providers received positive responses on listening ⩾88% of the time. Patients gave a top rating in likelihood to recommend the program 100% of the time. Conclusion: Overall, the Advanced Care at Home model of hospital at home was highly recommended by patients. Patients scored the program high on responsiveness, staff engagement and communication, ease of equipment use, and readiness for discharge, strengthening the overall confidence in this novel program.

Indexed as

health care surveyspatient satisfactiontelemedicineVirtual hybrid

Identifiers

PMID35481244
PMCPMC9036381

What OpenQuestion holds

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LicenceCC BY-NC
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.