Evidence map›Paper›PMID 35465648›Full record

ArticleFrontiers in digital health2022

What's Up With These Conversational Health Agents? From Users' Critiques to Implications for Design.

Raju Maharjan, Kevin Doherty, Darius Adam Rohani, Per Bækgaard, Jakob E Bardram

Abstract read
In one paragraph

Article in Frontiers in digital health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Raju MaharjanDepartment of Health Technology, Technical University of Denmark, Lyngby, Denmark.
Kevin DohertyDepartment of Health Technology, Technical University of Denmark, Lyngby, Denmark.
Darius Adam RohaniDepartment of Health Technology, Technical University of Denmark, Lyngby, Denmark.
Per BækgaardDepartment of Applied Mathematics and Computer Science, Technical University of Denmark, Lyngby, Denmark.
Jakob E BardramDepartment of Health Technology, Technical University of Denmark, Lyngby, Denmark.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Recent advancements in speech recognition technology in combination with increased access to smart speaker devices are expanding conversational interactions to ever-new areas of our lives - including our health and wellbeing. Prior human-computer interaction research suggests that Conversational Agents (CAs) have the potential to support a variety of health-related outcomes, due in part to their intuitive and engaging nature. Realizing this potential requires however developing a rich understanding of users' needs and experiences in relation to these still-emerging technologies. To inform the design of CAs for health and wellbeing, we analyze 2741 critical reviews of 485 Alexa health and fitness Skills using an automated topic modeling approach; identifying 15 subjects of criticism across four key areas of design (functionality, reliability, usability, pleasurability). Based on these findings, we discuss implications for the design of engaging CAs to support health and wellbeing.

Indexed as

Alexaconversational agent (CA)conversational user interface (CUI)health and wellbeingstructural topic model (STM)text analysisvirtual assistant (VA)voice user interface (VUI)

Identifiers

PMID35465648
PMCPMC9021431

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.