ArticleOpen access emergency medicine : OAEM2022
Perception and Satisfaction of Patients' Relatives Regarding Emergency Medical Service Response Times: A Cross-Sectional Study.
Article in Open access emergency medicine : OAEM, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed, 8 citations in OpenAlex.
- Public awareness about the emergency conditions and services provided by emergency medical services in the Northern Border Region of Saudi Arabia.International journal of emergency medicine · 2026Article
- Development and Internal Validation of a Multivariable Prehospital Prediction Score for Critical Illness Progression and 30-Day Mortality in Non-Traumatic EMS Patients.Journal of healthcare leadership · 2026Article
- Development of a prehospital clinical prediction score for predicting massive blood transfusion in patients with trauma.Resuscitation plus · 2025Article
- Patient Transfer Process From Pre-Hospital to the Hospital Emergency Department: A Grounded Theory Study.Nursing open · 2025Article
- Ambulance service satisfaction level and associated factors among service users in Addis Ababa, Ethiopia.BMC emergency medicine · 2024Article
- Understanding patient non-transport decision theories in the pre-hospital setting: a narrative review.International journal of emergency medicine · 2023Review
- Effects of Pre-Hospital Dexamethasone Administration on Outcomes of Patients with COPD and Asthma Exacerbation; a Cross-Sectional Study.Archives of academic emergency medicine · 2023Article
- Pre-hospital Prognostic Factors of 30-Day Survival in Sepsis Patients; a Retrospective Cohort Study.Archives of academic emergency medicine · 2023Article
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Authors and funding
8 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Purpose: Delays in emergency medical service (EMS) directly affect life-threatening emergencies. Delays also indirectly affect the perception and satisfaction of patients and their relatives, which are important qualitative EMS indicators. Patients and Methods: For this cross-sectional study, data was collected from May 1 to July 31, 2021, through questionnaires developed by the authors. The study sample consisted of relatives of EMS patients. The primary objective was the perceived EMS response time, which was compared to the actual EMS response time. The secondary objective was the relatives' perceptions and feelings regarding the waiting time. Results: During study period, the sample was 165 relatives of patients managed by EMS. The mean perceived EMS response time of 18.28 ± 8.10 min was significantly longer than the mean actual response time of 14.44 ± 4.86 min (p < 0.001). The positive correlation between the perceived and actual times was low but statistically significant (p < 0.001) with a correlation coefficient of 0.315 (95% CI 0.170-0.446). The overall satisfaction level was high (, standard deviation 0.63). The mean perceived EMS response time compares with the high-to-highest satisfaction levels of relatives was significantly lower than the mean perceived EMS response time compares with the lowest-to-middle satisfaction levels of relatives (17.83 ± 8.05 and 22.50 ± 7.47 min, respectively; p = 0.028). Conclusion: The perceived EMS response time was longer than the actual response time, with a low correlation. However, the relatives' overall satisfaction level was high.
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