ArticleBMC primary care2022
Changes in public satisfaction with GP services in Britain between 1998 and 2019: a repeated cross-sectional analysis of attitudinal data.
Article in BMC primary care, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
What it found
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Who cites it
4 citing papers in PubMed.
- Changing patterns of general practice services during a period of public sector investment in Britain.PloS one · 2025Article
- Healthcare users' evaluations of general practice: a survey among Danish men aged 45-70 years.BJGP open · 2025Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
- Did the general practice residents well adapt to real public health prevention --a study from the COVID-19 prevention training in China.BMC medical education · 2022Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundBetween 1998 and 2019, the structure and process of general practitioner services in Britain underwent a series of reforms and experienced distinct funding environments. This paper examines changes in satisfaction with GP services over time against this backdrop.
methodsData were extracted from the British Social Attitudes Survey for the period 1998-2019. Logistic regression analyses investigated changes in overall satisfaction and among specific population sub-groups differentiated by socio-demographic characteristics whilst taking account of time trend and interaction effects between sub-group membership and time trend.
resultsSustained and significant changes in satisfaction coincided closely with changes to the funding environment. Distinct patterns were evident among sub-groups. Satisfaction appeared to fall more sharply during austerity for low income groups, older people and people who had fewer formal qualifications/years in education.
conclusionWhile a series of policy initiatives were adopted over the period examined, public satisfaction seemed to move in a manner consistent with levels of government expenditure rather than exhibiting distinct breaks that coincided with policy initiatives. As services recover from the pandemic it will be necessary to invest in a significant and sustained way to rebuild public satisfaction.
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Registered trials
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