ArticleJournal of business and psychology2023
How Can Organizational Leaders Help? Examining the Effectiveness of Leaders' Support During a Crisis.
Article in Journal of business and psychology, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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Who cites it
12 citing papers in PubMed.
- Micromanagement in Healthcare: A Narrative Review of Antecedents, Consequences, and Mitigation Strategies.Healthcare (Basel, Switzerland) · 2026Review
- The rise of AI in the workplace: why perceived organizational support fails to protect long-term career satisfaction.Frontiers in artificial intelligence · 2026Article
- Crisis management in Korean Generation Z's leadership expectations: a robustness analysis.Frontiers in psychology · 2026Article
- Whose helping hurts? Source and construct differences in unhelpful workplace social support.Frontiers in psychology · 2026Article
- Factors Contributing to Well-Being Among Hospital-Based Nurses.Worldviews on evidence-based nursing · 2025Article
- Impact of empowering leadership on adaptive performance in hybrid work: a serial mediation effect of knowledge sharing and employee agility.Frontiers in psychology · 2025Article
- Role of leaders' positive mindset in mitigating the effects of crises on organizations: The case of Canadian organizations.PloS one · 2025Article
- With a little help from my friends: Social support, hope and climate change engagement.The British journal of social psychology · 2025Article
- Transfer of a leadership training intervention prior to COVID-19 on leadership support during the pandemic.Journal of managerial psychology · 2024Article
- Starting fresh: a mixed method study of follower job satisfaction, trust, and views of their leader's behavior.Frontiers in psychology · 2024Article
- Safety not guaranteed: Investigating employees' safety performance during a global pandemic.Safety science · 2023Article
- A conditional time-varying multivariate latent growth curve model for the relationships between academics' servant leadership behavior, affective commitment, and job performance during the Covid-19 pandemic.Quality & quantity · 2022Article
Corrections and comments
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Authors and funding
8 authors.
Funding
Abstract
Organizational leaders can make a large, positive impact on their employees during crises. However, existing research demonstrates that social support is not always effective in helping employees cope with stress, and existing research has not fully identified features of support attempts that determine their effectiveness. Using mixed methods, the authors investigate the efficacy of organizational leaders' support efforts during a crisis. In the first study, 571 employees (196 university administrative staff, 192 licensed nurses, and 183 licensed engineers) described actions their leaders engaged in to support them during a global pandemic. Nine themes differentiated helpful from unhelpful leadership support: autonomy, changes, communication, personal resources, safety, timing, tone, work equipment, and workload. Study 2 used a quantitative methodology (162 licensed nurses and 239 licensed engineers) to demonstrate that leadership actions employees deemed as helpful in Study 1 were associated with less employee burnout and fewer physical symptoms. Drawing from emerging social support literature and the stressor-strain model, the findings inform optimal leadership support practices during crises.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.