ArticleBMJ open2022
What are patients' first-time experiences with video consulting? A qualitative interview study in Danish general practice in times of COVID-19.
Article in BMJ open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 27 papers, 1 of them a synthesis that pooled it.
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Who cites it
27 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patients' perspective about synchronous teleconsultation with a general practitioner: a mixed-method systematic literature review.BMC primary care · 2025Pooled it
- Comparing the quality of video and phone consultations in primary care telemedicine: a cross-sectional study of over 180,000 appointments.BMC primary care · 2026Article
- Cross-cultural adaptation of the Four Habits Coding Scheme into Danish: a study of inter- and intra-rater reliability in face-to-face and video consultations.BMC medical education · 2026Article
- Health Care Professionals' and Patients' Perceptions and Experiences of Who Uses Video Consultations, and Why: Qualitative Study.JMIR human factors · 2026Article
- Impact of video service failure on triage outcomes in Danish out-of-hours primary care: a register-based study across four regions.BMJ open · 2025Observational
- The obscured face in video consultations. A Levinasian analysis.Medicine, health care, and philosophy · 2025Article
- Empathy in technologically mediated patient-provider communication: a phenomenological and postphenomenological exploration.Philosophy, ethics, and humanities in medicine : PEHM · 2025Article
- Space, time, and presence in video consultations: an interview study in Danish general practice.BMC primary care · 2024Article
- Interpersonal contact and altered sensory conditions in video consultation - a qualitative interview study in Danish general practice.Scandinavian journal of primary health care · 2024Article
- The Added Value of Using Video in Out-of-Hours Primary Care Telephone Triage Among General Practitioners: Cross-Sectional Survey Study.JMIR human factors · 2024Article
- Article
- Reasons for encounter in video contacts at a Danish out-of-hours primary care service: a questionnaire study.BMJ open · 2024Article
- Perceptions Toward Telemedicine of Health Care Staff in Nursing Homes in Northern Germany: Cross-Sectional Study.JMIR aging · 2024Article
- Development of a Video Consultation Patient-Satisfaction Questionnaire (vCare-PSQ): A Cross-Sectional Explorative Study.JMIR formative research · 2024Article
- Video consultation in general practice during COVID-19: a register-based study in Denmark.BJGP open · 2024Article
- Medical specialists' use and opinion of video consultation in Denmark: a survey study.BMC health services research · 2024Article
- Use of Video in Telephone Triage in Out-of-Hours Primary Care: Register-Based Study.JMIR medical informatics · 2024Article
- Perspectives: Reflections on the use of video consultations.Journal of research in nursing : JRN · 2024Article
- Escape to the future - a qualitative study of physicians' views on the work environment, education, and support in a digital context.BMC medical informatics and decision making · 2023Article
- Low Adoption of Video Consultations in Post-COVID-19 General Practice in Northern Europe: Barriers to Use and Potential Action Points.Journal of medical Internet research · 2023Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo explore the experiences of Danish patients using video consultation (VC) to consult their general practitioner (GP) during COVID-19 lockdown and their attitudes towards continued use beyond COVID-19.
designA qualitative design was employed, consisting of individual semi-structured interviews where participants were asked to retrospectively describe their experiences and reflections. Data were analysed using thematic analysis.
settingCapital and Southern Regions of Denmark.
participants27 patients (17 women and 10 men) aged between 23 and 76 years who had used VC once or more during the COVID-19 pandemic participated. The data were collected from February to October 2020. We used a convenience sampling technique and sample size was based on the principle of information power.
resultsThree overarching themes, each containing subthemes, were developed. Participants described pre-use reactions and concerns relating to VC as being 'better than nothing' given the COVID-19 circumstances, and preferred VC over a telephone consultation. Salient pre-use concerns related to whether the technology 'would work' and whether VC would influence consultation length and GP behaviour. Overall, participants reported positive experiences of VC use and communication attributing these mainly to 'knowing the GP' and 'feeling seen and heard'. Participants were interested in future VC use for many needs as a natural consequence of an increasingly digitalised society, not least due to COVID-19.
conclusionsOur findings contribute with knowledge about first-user experiences of VC against the background of COVID-19. Participants showed positive attitudes towards future use of VC as either a supplementary or alternative consultation form in general practice.
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