ArticleBMJ open2022
Emergency medical dispatchers' experiences of managing emergency calls: a qualitative interview study.
Article in BMJ open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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The trial behind it
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Who cites it
15 citing papers in PubMed, 21 citations in OpenAlex.
- Video-assisted versus telephone-only pediatric emergency calls: a predefined substudy of the cluster randomized CAM-VISION trial.Scandinavian journal of trauma, resuscitation and emergency medicine · 2026Trial
- Video Streaming or Telephone Communication During Emergency Medical Services Dispatch Calls: A Cluster Randomized Clinical Trial.JAMA network open · 2025Trial
- Children and young people assessed by ambulance clinicians in a sparsely populated circumpolar region: non-conveyance and subsequent healthcare contacts in Northern Sweden.International journal of circumpolar health · 2026Article
- Article
- Dispatcher Performance and Prehospital Outcomes in Telephone-Assisted Airway Management following Foreign Body Obstruction: A Cross-Sectional Study.Archives of academic emergency medicine · 2026Article
- Emotional distress of callers requesting emergency medical communication center assistance and patient outcomes: a prospective observational study.BMC emergency medicine · 2025Observational
- A profile of injuries within an Australian State Emergency Service Agency: a retrospective study.BMC emergency medicine · 2025Article
- Multidimensional determinants of disaster response in prehospital emergency dispatch centers: content analysis of expert perspectives.BMC emergency medicine · 2025Article
- Assessment of ambulance interventions; proposal of a performance measurement framework for healthcare improvement in EMS response to patient collapse.BMC emergency medicine · 2025Article
- "They were sort of in the room with me": a qualitative study about callers' experience of video streaming during medical emergency calls.Scandinavian journal of trauma, resuscitation and emergency medicine · 2025Article
- Factors affecting emergency medical dispatchers decision making in stroke calls - a qualitative study.BMC emergency medicine · 2024Article
- Factors influencing non-conveyance care encounters in the ambulance service, registered nurses experiences - a qualitative study.BMC nursing · 2024Article
- Identifying patients at imminent risk of out-of-hospital cardiac arrest during the Emergency Medical call: The views of call-takers.Resuscitation plus · 2023Article
- Situation awareness of emergency response centre personnel during chemical incidents: an interview study in a Swedish context.BMJ open · 2023Article
- Article
Corrections and comments
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Authors and funding
7 authors at 4 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo explore the emergency medical dispatchers (EMDs) experiences of managing emergency medical calls.
designA qualitative interview study with an inductive approach. EMDs were interviewed individually using a semistructured interview guide. The verbatim transcripts were analysed using a qualitative content analysis.
settingEMDs, without a professional background as registered nurses, were recruited from emergency medical communication centers (EMCCs) within Sweden.
participantsTo achieve a varied description of EMDs' experiences, participants were included from several EMCCs nationally, using a convenience sampling. Interviews were performed up until saturation of data, resulting in 13 EMDs from 7 EMCCs being interviewed. All the EMDs were women, ranging in age from 28 to 61 years (mean 42 years), and had worked in emergency medical dispatching between 1 and 13.5 years (mean 6.5 years).
resultsThe analysis revealed the main category-
conclusionsManaging emergency medical calls was experienced by EMDs to attentively manage a multifaceted interactive task. Core parts were described as: the ability to
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.