ArticleHealth expectations : an international journal of public participation in health care and health policy2022
Similar values, different expectations: How do patients and providers view 'health' and perceive the healthcare experience?
Article in Health expectations : an international journal of public participation in health care and health policy, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
13 citing papers in PubMed.
- Article
- Exploring patient perceptions of dentist demeanour in Pakistan: a mixed methods analysis using the Urdu translated dental belief survey.BMC oral health · 2026Article
- Healthcare Workers' Views on Approaches to Discussing Alternative Treatment Options in Multidisciplinary Cancer Care.Cureus · 2026Article
- What is cancer pain? Investigating attitudes of patients, carers, and health professionals: A cross-sectional survey.Pain practice : the official journal of World Institute of Pain · 2025Article
- Barriers and facilitators to conducting human subjects research at a safety net institution from the perspective of researchers.PloS one · 2025Article
- Unmet needs in the management of migraine in Greece from the perspective of medical experts: a Delphi consensus.Frontiers in neurology · 2025Article
- Patient views on the effectiveness of audio-dentistry for emergency triage during COVID-19.Qatar medical journal · 2025Article
- Development prospects of "Internet + medical and health services" in Shandong: application status and public acceptance.Frontiers in public health · 2025Article
- An exploration of barriers to access to healthcare in Hancock County, Tennessee: A qualitative study.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Priorities and barriers for ageing well; results from stakeholder workshops in rural and urban Rwanda.PloS one · 2024Article
- 'Share your views'-international consultation informs a patient engagement strategy for the Multinational Association of Supportive Care in Cancer.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2022Article
- Similar values, different expectations: How do patients and providers view 'health' and perceive the healthcare experience?Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Factors influencing patient-provider communication about subjective cognitive decline in people with COPD: Insights from a national survey.Chronic respiratory diseaseArticle
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionNo one can argue on the importance of health in one's life. However, the value of health in the context of other priorities for individuals is not always as clear. Further, patients' experience with the healthcare system is rarely contrasted with the service providers' expectations. The aim of this paper is to examine and compare patients' and providers' own definitions of health and their perceptions of the healthcare delivery experience from the lens of residents and providers in West Baltimore, Maryland.
methodsThis was a qualitative study with semi-structured focus groups (15 sessions) and individual in-depth interviews (21 interviews) with 94 participants. Two independent coders thematically analysed the transcripts.
resultsPatients identified five areas where health systems can help them stay healthy or become healthier: affordability and costs of care; accessibility; clinician/patient communication; addressing social determinants; and stigma and trust. Providers acknowledged that the healthcare experience is not always perfect. While the medical team focuses on conversations that enhance medical care, patients are expecting providers to touch on subjects beyond medical care.
conclusionsPatients and providers need to consider that although they have a common value towards health, there is still a gap in what users expect and what providers can offer. To further align those expectations, there is a need for increasing involvement of patient in care administration and improving dialogue between the parties about these differences. PATIENT OR PUBLIC CONTRIBUTION: A Stakeholder Advisory Board (SAB)-comprised of a patient, two community leaders, a physician and two healthcare administrators-was instrumental in codeveloping the study material (e.g., interview guides), engaging patients in the research process, identifying participants and codeveloping dissemination material. Two SAB members-Gail Graham, a patient consultant/professor, and Marcia Cort, a physician-are coauthors.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.