ArticleResearch in social & administrative pharmacy : RSAP2022
The experiences of pharmacists during the global COVID-19 pandemic: A thematic analysis using the jobs demands-resources framework.
Article in Research in social & administrative pharmacy : RSAP, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed, 33 citations in OpenAlex.
- A Randomized Control Trial Testing a Medication Safety Dashboard in Veteran Transplant Recipients.Progress in transplantation (Aliso Viejo, Calif.) · 2023Trial
- Adaptive professionalism among rural primary care pharmacists: A qualitative study of stunting prevention practice in eastern Indonesia.Exploratory research in clinical and social pharmacy · 2026Article
- Job Satisfaction Among Pharmacists Graduating from a University in Northern Sweden: A Comparative Analysis.Pharmacy (Basel, Switzerland) · 2025Article
- Evaluation of community pharmacy workplace wellness: Literature review, environmental scan, and task force recommendations.Exploratory research in clinical and social pharmacy · 2024Article
- Social robots counselling in community pharmacies - Helping or harming? A qualitative study of pharmacists' views.Exploratory research in clinical and social pharmacy · 2024Article
- A survey of pharmacists' perception of the work environment and patient safety in community pharmacies during the COVID-19 pandemic.Exploratory research in clinical and social pharmacy · 2023Article
- Impact of the Novel CoronaviruS (COVID-19) on Frontline PharmacIsts Roles and ServicEs: INSPIRE Worldwide Survey.Pharmacy (Basel, Switzerland) · 2023Article
- Pharmacists' Mental Health during the First Two Years of the Pandemic: A Socio-Ecological Scoping Review.Pharmacy (Basel, Switzerland) · 2023Article
- Behind the Counter: Exploring Pharmacists' Stressors and Lessons Learned During the Pandemic in Ontario, Canada.Health services insights · 2023Article
- Pharmacy Workplace Wellbeing and Resilience: Themes Identified from a Hermeneutic Phenomenological Analysis with Future Recommendations.Pharmacy (Basel, Switzerland) · 2022Review
- Influence of job environment on the online teaching anxiety of college teachers in the online teaching context: The mediating role of subjective well-being.Frontiers in public health · 2022Article
- The "affected" pharmacist and the "business as usual" pharmacist: Exploring the experiences of pharmacists during COVID-19 through cluster analysis.Journal of the American Pharmacists Association : JAPhAArticle
- Unmasking the Unrecognized: Exploring Registered Pharmacy Technicians' Stressors During COVID-19 Through a Demands-Resources Inquiry and Looking Ahead.Inquiry : a journal of medical care organization, provision and financingArticle
- The COVID conversations: A content analysis of Canadian pharmacy organizations' communication of pharmacists' roles and services during the COVID-19 pandemic.Canadian pharmacists journal : CPJ = Revue des pharmaciens du Canada : RPCArticle
Corrections and comments
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Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundCOVID-19 has necessitated a change to the way pharmacists are providing healthcare and has impacted the psychological wellbeing of these frontline healthcare workers.
objectiveTo use the job demands-resources framework of burnout to describe the experiences of pharmacists working during COVID-19.
methodsAn online survey investigating burnout, psychosocial, and work-related factors affecting pharmacists during COVID-19 was distributed to a convenience sample of pharmacists practising in Australia during April and June 2020. The survey was distributed via social media and professional organisations. This study was a thematic analysis of the free-text question of the survey that asked participants to provide comment on anything they considered important. The job demands-resources framework of burnout was applied to the themes.
resultsOf 647 total survey responses, 215 (33.2%) participants responded to the free text question. Thematic analysis explored the increase in demands on pharmacists with a decreased availability of resources during COVID-19. Themes associated with high demands included an increased workload, provision of education and support to the community, taking on roles traditionally performed by others, managing medication and stock supply issues, and poor consumer behaviour. Themes representing resources, which were inadequate, included feeling supported by management and colleagues, feeling adequately trained, receiving clear and consistent communication, feeling valued and appreciated, personal safety, and recovery time.
conclusionsPharmacists have experienced increased demands and reduced resources during COVID-19 which is associated with burnout. Knowledge of these demands and resources can inform interventions at an individual, workplace, and external level. Recommendations made in this paper are aimed at increasing resources available to pharmacists.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.