ArticleHeliyon2022
The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan.
Article in Heliyon, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Supportive infrastructure and teacher resilience: the mediating role of intrinsic motivation and the moderating role of workplace relationships.BMC psychology · 2026Article
- Relationship between professional identity and academic performance of medical undergraduates in China: the mediating role of self-efficacy.Frontiers in medicine · 2025Article
- Article
- CEO-TMT overseas experience differences and firm performance: A self-categorization theory perspective.Heliyon · 2023Article
- Article
- Unleashing the link between the relaxation of the COVID-19 control policy and residents' mental health in China: the mediating role of family tourism consumption.Frontiers in public health · 2023Article
- Perceived occupational stress and associated factors among primary school teachers in the second wave of COVID-19 in Ethiopia: a multicenter cross-sectional survey.Frontiers in public health · 2023Article
- Article
- Bibliometric analysis for economy in COVID-19 pandemic.Heliyon · 2022Review
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Authors and funding
2 authors.
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Abstract
The COVID-19 pandemic has affected businesses worldwide, including the hotel industry in Taiwan. This study aims to explore the influence of the perceived threat of COVID-19 on job satisfaction. SPSS software was used for data analysis, and the PROCESS macro was used to test the mediation, moderation, and moderated mediation hypotheses. An online survey (n = 681) was conducted on hotels in Taiwan in 2021, and the results indicate that job stress activation has a mediating effect on employees' job satisfaction and the hotels' business performances. Moreover, organizational resilience has a moderating effect on job stress. This study contributes theoretically to a better understanding of the factors that determine the impact of traumatic events such as a pandemic on people's mental health. This study suggests that interventions may be carried out to minimize the pandemic's negative psychological consequences. The implications of this study are also applicable to hoteliers in other affected countries.
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