ReviewPsychiatry research2022
Patient and provider experiences of telemental health during the COVID-19 pandemic in a New York City academic medical center.
Review in Psychiatry research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
12 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient and provider perspectives of the implementation of remote consultations for community-dwelling people with mental health conditions: A systematic mixed studies review.Journal of psychiatric research · 2022Pooled it
- Choosing Virtual Versus In-Person Mental Health Crisis Care: A Theoretical Framework for the Decision-Making Process From the Patient's Perspective.Scandinavian journal of caring sciences · 2026Article
- From Couch to Click: Opportunities and Challenges of Hybrid Work Models in Mental Health Care.Current psychiatry reports · 2025Review
- Determinants of Patient Satisfaction With Telemental Health Services in Germany: Representative Cross-Sectional Postpandemic Survey Study.JMIR mental health · 2025Article
- Adoption of tele health technology in mental and psychiatric services in Lebanon: a quantitative study.Discover mental health · 2025Article
- Impact of the COVID-19 pandemic on utilization of mental health services among children and adolescents using an interrupted time series analysis.Scientific reports · 2025Article
- The Virtual Client Experience Survey for Mental Health and Addictions: Revalidation of a Survey to Measure Client and Family Experiences of Virtual Care.Journal of medical Internet research · 2025Article
- Improved Access to Behavioral Health Care for Patients in a Large New York City Behavioral Health Clinic by the Transition to Telemedicine.Telemedicine reports · 2025Article
- A Qualitative Description Study of the Patient's Experience With Community-Based Virtual Crisis Care in Canada: Illustrating the Potential Positives and Negatives of Remote Support on Recovery.Journal of patient experience · 2025Article
- Lifestyles and Quality of Life of People with Mental Illness During the COVID-19 Pandemic.Community mental health journal · 2024Article
- Patient and provider attitudes toward video and phone telemental health care during the COVID-19 pandemic: a systematic review.Clinical psychology : a publication of the Division of Clinical Psychology of the American Psychological Association · 2024Article
- Determinants of experience & satisfaction in telehealth psychiatry during the COVID-19 pandemic for patients & providers.Frontiers in psychiatry · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveWe aimed to evaluate patient and provider experiences with telemental health (TMH) at an academic outpatient psychiatry department in New York City during the first wave of the COVID-19 pandemic.
methodsPatients and providers completed online surveys evaluating their experience with TMH during the first wave of the COVID-19 pandemic. Surveys were distributed to 1,178 patients and 287 providers from July 2020 through October 2020.
results42.5% of providers and 21% of patients responded to the survey. The majority of patient and provider respondents rated the quality of phone and video visits as "equally good" or "somewhat worse" than in-person visits, while the majority of respondents were "somewhat satisfied" or "very satisfied" with video visits. Patients and providers preferred a hybrid model for future care. Common barriers to TMH included privacy, technical difficulties, and wi-fi access.
conclusionsPatients and providers appeared willing to exchange some degree of quality for satisfaction with TMH. This study did not demonstrate with statistical significance any specific patient populations that would benefit more or less from TMH, suggesting that TMH may be a successful model for diverse patient populations. Our results suggest that providers, payors, and regulators should facilitate hybrid care delivery models that incorporate TMH beyond the pandemic.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.