ArticleFrontiers in psychology2022
The Influence of Employee Emotion Fluctuation on Service Performance: An Experience Sampling Data Analysis.
Article in Frontiers in psychology, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
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Who cites it
4 citing papers in PubMed.
- Leading matters! Linking compassion and mindfulness in organizations through servant leadership.Frontiers in psychology · 2024Article
- A Telecommuting Experience Service Design Decision Model Based on BP Neural Network.Psychology research and behavior management · 2022Article
- Feeling good and doing more: How does the customer respond to pro-customer deviance in the context of hospitality.Frontiers in psychology · 2022Article
- Research on the consequences of employees' unethical pro-organizational behavior: The moderating role of moral identity.Frontiers in psychology · 2022Article
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Research on the relationship between emotions and job performance is ubiquitous, yet few scholars have examined the combined effects of different emotions. Drawing on the broaden-and-build theory and conservation of resources (COR) theory, we propose that employees' daily emotion fluctuations (positive emotions vs. negative emotions) will affect their service performance in opposite directions. Furthermore, we propose these effects will be moderated by psychological [i.e., regulatory emotional self-efficacy (RESE)] and physiological (i.e., sleep quality) characteristics of the employees. Based on the experience sampling method (ESM), data (
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