ArticleFrontiers in public health2022
Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study.
Article in Frontiers in public health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed, 17 citations in OpenAlex.
- Current status, challenges and future development of self-service appointment platforms in hospital radiology departments in China: a narrative review.Frontiers in digital health · 2026Review
- The association between internet use and cognition in older adults: empirical analysis based on CLASS 2023.Frontiers in psychology · 2026Article
- Association between indoor musty odors and cognitive impairment among older adults.Scientific reports · 2025Article
- Building an ultrasound appointment system: focusing on instrument diversity and the scope of physician expertise.BMC medical informatics and decision making · 2025Article
- How Expectations and Trust in Telemedicine Contribute to Older Adults' Sense of Control: An Empirical Study.Healthcare (Basel, Switzerland) · 2024Article
- Association between residential proximity to major roadways and chronic multimorbidity among Chinese older adults: a nationwide cross-sectional study.BMC geriatrics · 2024Article
- Factors affecting the willingness of patients with type 2 diabetes to use digital disease management applications: a cross-sectional study.Frontiers in public health · 2023Article
- Article
- Digital literacy during the coronavirus pandemic in older adults: Literature Review and Research Agenda.IFAC-PapersOnLine · 2022Article
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Authors and funding
5 authors at 4 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundHow did older adults who had to use online medical service during the COVID-19 pandemic bridge the "digital divide"? Taking Internet-based appointment service (IBAS) as an example, this study aimed to investigate the subjective feelings of older adults and evaluate their user-satisfaction.
methodsThis study was based on data from a questionnaire survey involving 325 outpatients 60 years old in shanghai during the COVID-19 pandemic. The satisfaction of IBAS was evaluated and compared from six domains including convenience, visiting time, correct identification of specialists, on-site assist service, COVID-19 prevention, and privacy protection. Logistic regression analysis was used to investigate the correlation between satisfaction and social factors.
resultsNo significant difference between older adults with or without previous experience using IBAS in terms of overall satisfaction. In the domain of operation difficulty (81.9 vs. 97.5%) and precise medicine (88.1 vs. 96.9%), such as correctly identifying the specialist, the satisfaction of previous user group was significantly higher than that of first-time user group. However, there was no significant difference in the remaining four domains between the two groups. Among the first time IBAS users, the satisfaction was higher than the walk-in registration they used before. Logistic regression revealed that some "intention to use IBAS"-associated social factors such as distance from the hospital, living status, and frequency of hospital visit, were related to the satisfaction of older adults.
conclusionsDriven by the external pandemic and internal intention, older adults would choose and manage network medical resources with their high satisfaction, which essentially demonstrates not only behavioral adjustment but also inner acceptance in older adults. Our findings support the need for promoting the driving force of older adults in using Internet-based medical service as well as transforming the design factors and behavior patterns.
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