ArticleAnnals of tourism research2022
COVID-19 prevention in hotels: Ritualized host-guest interactions.
Article in Annals of tourism research, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- When breast cancer patients participate in ritual interactive activities: the mechanism of perceived emotional synchrony on health information avoidance.Frontiers in psychology · 2025Article
- Exploring hospitality workers' career choices in the wake of COVID-19: Insights from a phenomenological inquiry.International journal of hospitality management · 2023Article
- Promoting the Sustainable Recovery of Hospitality in the Post-Pandemic Era: A Comparative Study to Optimize the Servicescapes.International journal of environmental research and public health · 2023Article
- Linking Leader's Positive Humor and Employee Bootlegging: Empirical Evidence from China.Psychology research and behavior management · 2023Article
- Did COVID-19 tourism sector supports alleviate investor fear?Annals of tourism research · 2022Article
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Authors and funding
4 authors.
Funding
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Abstract
As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectives of staff and guests. By combining video ethnography and interviews, this study identifies the ritual ingredients, processes, outcomes, and collective symbols of COVID-19 prevention measures. Based on the attitudes and performance paths of staff and guests, the interaction chain may become longer or shorter, and result in guests becoming "insiders" or "outsiders" and leaving the interaction space. An integrated model of host-guest interactions based on interaction ritual theory is proposed.
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