ArticleSSM. Qualitative research in health2022
Telemedicine implementation and use in community health centers during COVID-19: Clinic personnel and patient perspectives.
Article in SSM. Qualitative research in health, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 56 papers, 4 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
56 citing papers in PubMed, 4 syntheses or guidelines pooled it.
- Virtual Care Among Adults Facing Language Barriers: A Systematic Review and Meta-Analysis.JAMA network open · 2025Pooled it
- A realist review of factors critical for the implementation of eHealth in chronic disease management.BMC health services research · 2025Pooled it
- Telemedicine Implementation for Safety Net Populations: A Systematic Review.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2024Pooled it
- Privacy and Security Risk Factors Related to Telehealth Services - A Systematic Review.Perspectives in health information managemen · 2023Pooled it
- Leveraging a Locally Anchored Learning Health Care System Toward Equitable Telehealth: Assessing Broadband Access and Supporting Use of Federal Internet Subsidies in a Safety-Net Setting.Learning health systems · 2026Article
- Disparities in patient experience with video and audio-only virtual care.Journal of telemedicine and telecare · 2026Article
- Virtual Care and Compassion for Migrants and Refugees: A Scoping Review.Journal of immigrant and minority health · 2026Review
- Cultural and Technological Barriers to Telehealth Adoption for Type 2 Diabetes Management Among Asian American Patients: Qualitative Case Study.JMIR diabetes · 2026Article
- Clinic Personnel Perspectives on Barriers to Video Visits for Patients with Non-English Language Preferences: A Qualitative Study.Journal of general internal medicine · 2026Article
- Telehealth triage in pediatric rheumatology: a diagnostically accurate tool to improve access to care.Diagnosis (Berlin, Germany) · 2026Article
- Pathways for enhancing service capability of primary healthcare institutions: a dynamic qualitative comparative analysis.Frontiers in public health · 2026Article
- Telemedicine and Primary Care Access: A Cross-sectional Observational Study of Patients Using Only Telemedicine.Journal of general internal medicine · 2025Observational
- Navigating fertility care in the telehealth era: association of consultation mode with patient engagement and pregnancy outcomes.Journal of assisted reproduction and genetics · 2025Article
- Applications of human factors approaches and methods to the development of teleconsultations in primary care: a systematic scoping review.BMJ open quality · 2025Article
- Smoking Assessment by Visit Modality Among Community-based Primary Care Clinics.American journal of preventive medicine · 2025Article
- Challenges to Video Visits for Patients With Non-English Language Preference: A Qualitative Study.JAMA network open · 2025Article
- Experiences of Telehealth Reimbursement Policies in Federally Qualified Health Centers.JAMA network open · 2025Article
- Telemedicine-Related Opioid Use Disorder Services in Underserved Populations: A Qualitative Evaluation of the Waiver Era.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2025Article
- Explaining Racial/Ethnic Disparities in Telehealth Use with Different Levels of English Proficiency: A Decomposition Approach.Telemedicine reports · 2025Article
- Attitudes, Awareness, and Willingness of Iranians Toward Using Telemedicine in Post-COVID Era: A Cross-Sectional Study.Health science reports · 2025Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
In March 2020, federal and state telehealth policy changes catalyzed telemedicine adoption and use in community health centers. There is a dearth of evidence on telemedicine implementation and use in these safety net settings and a lack of information reflecting the perspectives of patients with limited English proficiency. We conducted in-depth interviews with clinic personnel and patients during the pandemic in two federally qualified health centers that primarily serve Chinese and Latino immigrants. Twenty-four interviews (clinic personnel = 15; patients who primarily speak a language other than English = 9) were completed remotely between December 2020 and April 2021. Interview scripts included questions about their telemedicine experiences, technology, resources and needs, barriers, facilitators, language access, and continued use, with a brief socio-demographic survey. Data analyses involved a primarily deductive approach and thematic analysis of transcript content. Both FQHCs adopted telemedicine in a few weeks and transitioned primarily to video and audio-only visits within two months. Findings reveal third-party language interpretation services were challenging to integrate into telemedicine video visits. Bilingual personnel who provided language concordant care were seen as essential for efficient and high-quality patient telemedicine experiences. Audio-only visits were of particular benefit to reach patients of older age, with limited English proficiency, and with limited digital literacy. Continued use of telemedicine is contingent on reimbursement policy decisions and interventions to increase patient digital literacy and technological resources. Results highlight the importance of reimbursing audio-only visits post-pandemic and investing in efforts to improve the quality of language services in telemedicine encounters.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.