ReviewDigital health
Patients' acceptance of video consultations in the mental health services: A systematic review and synthesis of qualitative research.
Review in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers, 1 of them a synthesis that pooled it.
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Who cites it
18 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Mapping global inequities in telemedicine implementation: An umbrella review of barriers and facilitators.PloS one · 2026Pooled it
- Primary Care Physicians' Experiences with Integrated Mental Health Specialist Video Consultations-A Normalization Process Theory-Based Mixed-Methods Evaluation.Journal of general internal medicine · 2026Article
- Exploring Video Consultations Across the Public and Private Sectors in Norway: Semistructured Interview Study.JMIR human factors · 2026Article
- Patient acceptance of video consultations in cardiology.European heart journal. Digital health · 2025Article
- A 2-year follow-up analysis of individuals with internet use disorders treated with the webcam-based telemedicine OMPRIS intervention.Scientific reports · 2025Article
- Patients' and providers' evaluations of telepsychiatry and future directions: A literature review of mixed research methods.PCN reports : psychiatry and clinical neurosciences · 2025Review
- Videoconferencing psychotherapy: determining acceptance, drivers and barriers of use.Frontiers in digital health · 2025Article
- How the COVID-19 pandemic reshaped telepsychology: Insights from an Italian survey.Internet interventions · 2024Article
- ICT in Nursing and Patient Healthcare Management: Scoping Review and Case Studies.Sensors (Basel, Switzerland) · 2024Article
- Acceptability of virtual psychiatric consultations for routine follow-ups post COVID-19 pandemic for people with intellectual disabilities: cross-sectional study.BJPsych open · 2024Article
- Telehealth Access and Substitution in the VHA.Journal of general internal medicine · 2024Article
- Perceptions of and Preferences for Telemedicine Use Since the Early Stages of the COVID-19 Pandemic: Cross-Sectional Survey of Patients and Physicians.JMIR human factors · 2023Article
- 'It's not like real therapy': young people receiving child welfare services' experiences of video consultations in mental healthcare in Norway: a mixed methods approach.BMC health services research · 2023Article
- Psychotherapies and digital interventions for OCD in adults: What do we know, what do we need still to explore?Comprehensive psychiatry · 2023Review
- Knowledge, attitude, and practice of virtual consultation among outpatients at a teaching hospital in Malaysia.PloS one · 2023Article
- Motor Resonance During Action Observation and Its Relevance to Virtual Clinical Consultations: Observational Study Using Transcranial Magnetic Stimulation.JMIR mental health · 2022Article
- Factors that determine mental health professionals' decision to support home-based video consultations - A qualitative study.Frontiers in psychiatry · 2022Article
- Review
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundClinical effectiveness of video consultations in the mental health services is comparable with in-person consultations. Acceptance has typically been rated in surveys that do not give a deeper understanding behind the phenomenon. The aim of this synthesis is to explore mental health patients' perceptions of factors that influence their acceptance of video consultations viewed from the perspective of the patient.
methodsA literature search in scientific databases was conducted. Peer-reviewed reports of qualitative research exploring patients' experiences with video consultations from the patients' perspectives were included. Then a meta-summary and a taxonomic analysis were conducted.
resultsA total of 11 reports met the inclusion criteria. Through the analysis, a model was generated with five factors that precede each other and interact with each other. Patients thought video consultations were acceptable when (1) they experienced barriers and inconvenience to accessing the location of services, (2) they had already established a trustful relationship with their therapist, (3) technical interferences were minor and problems were resolved quickly, (4) patients expected a less personal meeting, and (5) the degree of the patients' issues were less complex. DISCUSSION: This model is intended to help clinicians identify circumstances where offering video consultations make best sense to patients and help sustain meaningful use prospectively. When patients encounter barriers to in-person services, clinicians should consider offering video consultations when the technology is adequately integrated in practice, and it is perceived not to intervene with treatment or the therapeutic process.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.