ArticleInternational journal of emergency medicine2022
Patient satisfaction, needs, and preferences concerning information dispensation at the emergency department: a cross-sectional observational study.
Article in International journal of emergency medicine, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- Cultural Adaptation and Evaluation of Selected Measurement Properties of Slovenian Version of Consumer Emergency Care Satisfaction Scale (CECSS-SLO).Nursing open · 2026Observational
- The Impact of Urinalysis Turnaround Times on Patient Disposition in the Emergency Department.The western journal of emergency medicine · 2026Article
- Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study.BMC health services research · 2026Article
- Patient engagement and feasibility of a QR code-based digital information tool in the emergency department.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2026Observational
- Exploring secondary prevention after stroke: a survey of Irish stroke clinical nurse specialists and advanced nurse practitioners.Irish journal of medical science · 2026Article
- Evaluation of Patient Experience in a Private Hospital in Costa Rica-A Retrospective Study.Journal of patient experience · 2026Article
- Factors Affecting Patient Satisfaction in the Emergency Department: A Systematic Review.Cureus · 2025Review
- Impact of Boarding Time on In-Hospital Mortality in Patients Presenting to an Oncologic Emergency Department of a Comprehensive Cancer Center.Journal of the American College of Emergency Physicians open · 2025Article
- Article
- From Frustration to Understanding: The Effectiveness of an Emergency Department Waiting Room Video in Enhancing Patient Satisfaction.Journal of patient experience · 2025Article
- Service demand analysis and optimization strategy construction of emergency observation patients based on the Kano model.Heliyon · 2024Article
- Emergency department visits as a potential opportunity to promote primary care attachment and modify utilization patterns - results of a pilot study in Berlin, Germany.BMC emergency medicine · 2024Article
- Imaging in a Pandemic: How Lack of Intravenous Contrast for Computed Tomography Affects Emergency Department Throughput.The western journal of emergency medicine · 2024Article
- Article
- Inequalities in access to information: The case of cancer patients treated at the prefecture of Meknes-Morocco "Qualitative Research in Sociology".Journal of education and health promotion · 2024Article
- Implementation facilitators and barriers of person and family-centred emergency care.Health SA = SA Gesondheid · 2024Article
- Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction is an important indicator of emergency care quality and has been associated with information dispensation at the emergency department (ED). Optimal information dispensation could improve patient experience and expectations. Knowing what kind of information patients want to receive and the preferred way of information dispensation are essential to optimize information delivery at the ED. The purpose of this cross-sectional observational study was to evaluate patient satisfaction concerning information dispensation (including general, medical, and practical information), the need for additional information, and preferences with regard to the way of information dispensation at the ED of a teaching hospital in the Netherlands.
resultsFour hundred twenty-three patients (patients ≥ 18 years with Glasgow Coma Scale 15) were enrolled (response rate 79%). The median patient satisfaction score concerning the overall information dispensation at the ED was 7.5 on a rating scale 0-10. Shorter length of ED stay was associated with higher patient satisfaction in multivariate analysis (P < 0.001). The majority of respondents were satisfied regarding medical (n = 328; 78%) and general information (n = 233; 55%). Patients were less satisfied regarding practical information (n = 180; 43%). Respondents who indicated that they received general, medical and practical information were significantly more often satisfied compared to patients who did not receive this information (P < 0.001). Two thirds (n = 260; 62%) requested more general information. Half of the respondents (n = 202; 48%) requested more practical information and a third (n = 152; 36%) requested more medical information. The preferred way for receiving information was orally (n = 189; 44.7%) or by leaflets (n = 108; 25.5%).
conclusionThe majority of respondents were satisfied concerning information dispensation at the ED, especially regarding medical information. Respondents requested more general and practical information and preferred to receive the information orally or by leaflets.
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