ArticleVeterinary medicine and science2022
An analysis of client complaints and their effects on veterinary support staff.
Article in Veterinary medicine and science, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
9 citing papers in PubMed, 16 citations in OpenAlex.
- Complaints filed with the Veterinary Disciplinary Board in Sweden - a thematic analysis.BMC veterinary research · 2026Article
- German Cat and Dog Owners' Views on Veterinary Error Handling: Communication and Transparency Concerns from Qualitative Interviews.Animals : an open access journal from MDPI · 2025Article
- Exploration of Client Experiences of Veterinary Care for Companion Animals (Dogs and Cats) and the Impact of Trauma-Informed Care on Client Outcomes.Veterinary sciences · 2025Article
- A survey on opinions, perceptions and attitudes of Swedish veterinarians-the Swedish veterinary disciplinary board.Frontiers in veterinary science · 2025Article
- Experiences and recommendations of veterinarians for the Dutch disciplinary system-a survey-based study.Veterinary record open · 2023Article
- Are They Thinking Differently? The Perceptions and Differences in Medical Disputes between Veterinarians and Clients.Veterinary sciences · 2023Article
- Perceptions of Veterinarians and Veterinary Students on What Risk Factors Constitute Medical Disputes and Comparisons between 2014 and 2022.Veterinary sciences · 2023Article
- An analysis of client complaints and their effects on veterinary support staff.Veterinary medicine and science · 2022Article
- 15 years of facts and figures on veterinary disciplinary measures in the Netherlands.Frontiers in veterinary science · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors at 8 institutions in 4 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundVeterinarians and support staff have been reporting the negative mental health effects from client complaints (CC). A previous study was performed evaluating these effects in veterinarians however no such study has been performed on veterinary support staff (VSS). OBJECTIV: The purpose of this study was to investigate the frequency and effects of CCs on VSS.
methodsA cross sectional anonymous survey using a web-based questionnaire was created evaluating the frequency, type, and effects from CC. The survey was distributed to five different VSS Facebook groups and respondents provided demographic information and reported the frequency and effects of such complaints.
resultsA total of 681 questionnaires were collected during the study period but 130 were incomplete and were excluded from analysis. This resulted in 551 completed questionnaires available for review. One hundred and ninety (34.4%) VSS reported being subject to a CC in the previous 6 months with cost of care the most common reason (78.6%). Two hundred and sixty VSS (47.2%) reported feeling depressed because of CCs made against them, 295 VSS (53.5%) stated CCs negatively affected their enjoyment of their job, and 146 (26.5%) have considered changing their career because of CCs.
conclusionsCC have detrimental effects on VSS career satisfaction, mental health and hospital practices. Further studies are warranted to mitigate the detrimental effects of CCs.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.