ArticleBMJ open2022
How does overall hospital satisfaction relate to patient experience with nursing care? a cross-sectional study in China.
Article in BMJ open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
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17 citing papers in PubMed, 1 synthesis or guideline pooled it, 29 citations in OpenAlex.
- Towards a Quality Care Climate Perspective: A Systematic Review of Associations Among Patient Experience, Patient Outcomes, and Organisational Climate Factors in Hospitals.International journal of environmental research and public health · 2026Pooled it
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- Italian Validation of the Patient Satisfaction With Nursing Care Quality Questionnaire (PSNCQQ): A Multicenter Psychometric Study.Journal of nursing management · 2026Article
- 'One woman, one bed': prevalence and factors associated with women's experiences of respectful birth in urban Dar es Salaam, Tanzania - across-sectional survey.Global health action · 2025Article
- Patient Satisfaction Measurement: A Comparison of Likert and Item-Specific Response Options Scales.Healthcare (Basel, Switzerland) · 2025Article
- Association of role clarity on ethical behaviour among orthopaedic nurses: a cross-sectional study.BMJ open · 2025Article
- Physician and Patient Dissatisfaction with Outpatient Pre-Screening Triage in Public Dental Hospitals: Scope and Strategies for Improvement.Healthcare (Basel, Switzerland) · 2025Article
- Timely angiography and embolization is effective emergency treatment for severe post-traumatic pelvic fractures.Scientific reports · 2025Article
- A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.Scientific reports · 2025Article
- Improving the healthcare user experience: an optimization model grounded in patient-centredness.BMC health services research · 2025Article
- What factors affect acceptance attitudes towards vaccination amidst a major public health crisis? A national cross-sectional study.BMJ open · 2024Article
- Cultural adaptation and validation of the caring behaviors assessment tool into Spanish.BMC nursing · 2024Article
- Bridge the gap caused by public health crises: medical humanization and communication skills build a psychological bond that satisfies patients.International journal for equity in health · 2024Article
- Which aspects of patient experience are the 'moment of truth' in the healthcare context: a multicentre cross-sectional study in China.BMJ open · 2024Article
- Surgery patients' perspectives of their role in postoperative pain: A scoping review.International journal of nursing studies advances · 2023Article
- Burn-out, emotional labour and psychological resilience among gastroenterology nurses during COVID-19: a cross-sectional study.BMJ open · 2022Article
- The Relationships Between Patient Experience with Nursing Care, Patient Satisfaction and Patient Loyalty: A Structural Equation Modeling.Patient preference and adherence · 2022Article
Corrections and comments
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Authors and funding
9 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo determine how patient experience with nursing care influence patient satisfaction with overall hospital services.
designThis was a cross-sectional study.
settingInpatients were consecutively recruited at the national hospital (with 2000 beds) in Shanghai, China.
participantsThe inclusion criteria were as follows: (1) hospitalised for 2 days or more; (2) able to read and understand Chinese; and (3) aged 18 years old or above. Patients with mental health problems were excluded. 756 patient surveys distributed among 36 wards were analysed. The mean age of participants in the study was 57.7 (SD=14.5) and ranged from 18 to 80 years. Most participants were men (61.5%) and ever married (94.6%). PRIMARY AND SECONDARY OUTCOME MEASURES: Patient experience with nursing care, meaning the sum of all interactions between patients and nurses, was measured using the self-designed questionnaire, which was developed by patient interviews, literature analysis and expert consultation. The overall patient satisfaction question was measured with a 10-point response option ranging from 1 to 10.
resultsA linear relationship between the patient experience with nursing care and overall patient satisfaction was observed. The patient experience with nursing care was significantly associated with overall satisfaction in the crude model and in the adjusted models. Even after adjusting for six sociodemographic and three disease-related factors, the patient experience with nursing care explained 34.9% of the variation in overall patient satisfaction.
conclusionsThis study showed that patient experience with nursing care was an important predictor for overall patient satisfaction.
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