ArticleBJGP open2022
Patients' and physicians' experiences with remote consultations in primary care during the COVID-19 pandemic: a multi-method rapid review of the literature.
Article in BJGP open, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
39 citing papers in PubMed, 1 synthesis or guideline pooled it, 86 citations in OpenAlex.
- The Impact of Virtual Consultations on the Quality of Primary Care: Systematic Review.Journal of medical Internet research · 2023Pooled it
- Digital clinic users in Finnish public primary care: their characteristics, reasons for visits, and equity considerations - a register study.Scandinavian journal of primary health care · 2026Observational
- Women's experiences of the assessment and management of urinary tract infections during the COVID-19 pandemic: a qualitative analysis of free-text comments from a national survey in England.JAC-antimicrobial resistance · 2025Article
- Health apps: a cross-sectional study exploring patient motivations and usage implications.BMC public health · 2025Article
- Remote Consultations in England During COVID-19: Challenges in Data Quality, Linkage, and Research Validity.Online journal of public health informatics · 2025Article
- What is the impact of a shift to remote consultations? A qualitative interview study in primary and secondary healthcare.BMJ open · 2025Article
- Inhibiting and Promoting Factors for the Use of Video Consultations Among Individuals Covered by Statutory Health Insurance in German Outpatient Care: Cross-Sectional Study.Journal of medical Internet research · 2025Article
- The association of appointment type in healthcare with patient reported experience measures: a population-based survey study.BMC health services research · 2025Article
- Patient experiences of remote consulting with chronic fatigue syndrome/myalgic encephalomyelitis and fibromyalgia: a qualitative study.BJGP open · 2025Article
- Primary care physicians' experiences of video and online chat consultations: a qualitative descriptive study.Scandinavian journal of primary health care · 2025Article
- Global Evidence on the Sustainability of Telemedicine in Outpatient and Primary Care During the First 2 Years of the COVID-19 Pandemic: Scoping Review Using the Nonadoption, Abandonment, Scale-Up, Spread, and Sustainability (NASSS) Framework.Interactive journal of medical research · 2025Review
- Media depictions of primary care teleconsultation safety: a thematic analysis of UK newspapers.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Feasibility of multiorgan risk prediction with routinely collected diagnostics: a prospective cohort study in the UK Biobank.BMJ evidence-based medicine · 2024Observational
- Evaluation of Telemedicine Consultations Using Health Outcomes and User Attitudes and Experiences: Scoping Review.Journal of medical Internet research · 2024Article
- Patients' experience with German primary care practices during Covid-19: an interview study.BJGP open · 2024Article
- Diagnosis and management of acute infections during telehealth consultations in Australian general practice: a qualitative study.BJGP open · 2024Article
- Suitability of issuing sickness certifications in remote consultations during the COVID-19 pandemic. A mixed method study of GPs' experiences.Scandinavian journal of primary health care · 2024Article
- Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Exploring the experiences and preferences of South Asian patients' of primary care in England since COVID-19.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDuring the COVID-19 pandemic, many countries implemented remote consultations in primary care to protect patients and staff from infection.
aimThe aim of this review was to synthesise the literature exploring patients' and physicians' experiences with remote consultations in primary care during the pandemic, with the further aim of informing their future delivery. DESIGN &
settingRapid literature review.
methodPubMed and PsychInfo were searched for studies that explored patients' and physicians' experiences with remote consultations in primary care. To determine the eligibility of studies, their titles and abstracts were reviewed, before the full article. Qualitative and quantitative data were then extracted from those that were eligible, and the data synthesised using thematic and descriptive synthesis.
resultsA total of 24 studies were eligible for inclusion in the review. Most were performed in the US (
conclusionThis review identified a number of advantages and issues experienced by patients and physicians using remote consultations in primary care. The results suggest that, while remote consultations are more convenient and protect patients and staff against COVID-19, they result in the loss of valuable non-verbal communication, and are not accessible to all.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.