ArticleFoods (Basel, Switzerland)2021
Factors Influencing Customer Decisions to Use Online Food Delivery Service during the COVID-19 Pandemic.
Article in Foods (Basel, Switzerland), 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Uncover the trends, gaps, and main topics on online grocery shopping: Bibliometric analysis.Heliyon · 2024Review
- The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application.Behavioral sciences (Basel, Switzerland) · 2023Article
- A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era.International journal of environmental research and public health · 2022Review
- Effects and Implications of COVID-19 for the Human Senses, Consumer Preferences, Appetite and Eating Behaviour: Volume I.Foods (Basel, Switzerland) · 2022Article
- Sustainable Home Meal Replacement (HMR) Consumption in Korea: Exploring Service Strategies Using a Modified Importance-Performance Analysis.Foods (Basel, Switzerland) · 2022Article
- The risks perceived by the consumer in the acceptance of electronic commerce. A study of Bolivia.PloS one · 2022Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Despite the popularity of online food delivery systems in the foodservice industry, there have been few studies into customers' decision-making process to use online food delivery services during the Coronavirus disease (COVID-19) pandemic. This study applied the technology acceptance model (TAM) to examine the factors affecting customers' intention to use online food delivery services. Results showed (a) the perceived usefulness affects customer's online food delivery usage directly and indirectly through customer attitude; (b) enjoyment and trust are also key factors determining behavior intention toward customer attitude using online food delivery services; (c) positive relationship between social influence and customer attitude; and (d) a positive relationship between customer attitude and behavior intention in the online food delivery service context. These findings provide theoretical and managerial implications that contribute to the online food delivery service industry.
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Registered trials
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