ArticlePloS one2022
Patients' satisfaction with outpatient pharmacy services and associated factors in Debre Tabor comprehensive specialized hospital, Northwest Ethiopia: A cross-sectional study.
Article in PloS one, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers, 1 of them a synthesis that pooled it.
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Who cites it
21 citing papers in PubMed, 1 synthesis or guideline pooled it, 35 citations in OpenAlex.
- Patient satisfaction with pharmacy services and associated factors in Ethiopia: a systematic review and meta-analysis.BMC health services research · 2025Pooled it
- Patient Satisfaction With Auditable Pharmaceutical Transactions and Services: A Cross-Sectional Study at Bule Hora University Teaching Hospital, Ethiopia.Health science reports · 2026Article
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Patient satisfaction with pharmaceutical services in the context of chief pharmacist system: a comparative study from Shaanxi Province, China.Frontiers in public health · 2026Article
- Development and validation of the 9-item Patient Satisfaction Questionnaire (PSQ-9) for use in community pharmacy settings.Journal of pharmaceutical policy and practice · 2026Article
- A data-driven approach to optimizing waiting times in outpatient pharmacy services: Interrupted time series analysis.Exploratory research in clinical and social pharmacy · 2025Article
- A Cross-Sectional Study of Patients Satisfaction With the Pharmacy Services at the 108 Military Central Hospital: Determinants and Implications.Health science reports · 2025Article
- Assessment of patients' perception and satisfaction with extemporaneous compounding service in ALERT hospital, Ethiopia.BMC health services research · 2025Article
- Assessing patients' experience of care in four referral hospitals: a cross-sectional survey of outpatients in two South African rural provinces.BMC health services research · 2024Article
- Patient satisfaction with pharmacy services among users and non users of community based health insurance scheme at public health facilities in Gamo Zone, South Ethiopia: a comparative cross sectional study.Journal of pharmaceutical health care and sciences · 2024Article
- Comparing Patient Satisfaction with Automated Drug Dispensing System and Traditional Drug Dispensing System: A Cross-Sectional Study.Patient preference and adherence · 2024Article
- Clients' knowledge and satisfaction with outpatient pharmacy services and associated factors at Felege Hiwot comprehensive specialized hospital, Ethiopia: A cross-sectional study.SAGE open medicine · 2024Article
- Pharmacy services and psychiatric patient satisfaction among community-based health insurance users in Ethiopia.Frontiers in medicine · 2024Article
- Determinants t of patient satisfaction with pharmacy services at Felege Hiwot comprehensive specialized hospital, Bahir Dar, Ethiopia.Annals of medicine and surgery (2012) · 2023Article
- Patient satisfaction and associated factor at red cross pharmacies in Addis Ababa, Ethiopia.BMC health services research · 2023Article
- Factors affecting patient satisfaction at a plastic surgery outpatient department at a tertiary centre in South Africa.BMC health services research · 2023Article
- Pharmacist Role in Hypertension Management in the Community Setting: Questionnaire Development, Validation, and Application.Patient preference and adherence · 2023Article
- An Assessment of Outpatient Satisfaction with Hospital Pharmacy Quality and Influential Factors in the Context of the COVID-19 Pandemic.Healthcare (Basel, Switzerland) · 2022Article
- Prevalence and Associated Risk Factors of Endoparasites among Under-Five Children in Debre Tabor Comprehensive Specialized Hospital, Debre Tabor, Northwest Ethiopia: A Cross-Sectional Study.Journal of parasitology research · 2022Article
- Factors influencing women's satisfaction with well-woman services at the Manhyia Government Hospital, Ghana.Women's health (London, England)Article
Corrections and comments
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Authors and funding
5 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionBy measuring patients' satisfaction, providers can gain insight into several elements of health care services, including the effectiveness of their care and the level of empathy they exhibit. The aim of this study was to assess patient satisfaction with pharmaceutical services and associated factors in public hospitals located in Northwestern Ethiopia.
methodsAn institution-based quantitative cross-sectional study was used. The study was carried out in an outpatient pharmacy from January 1-June 30, 2021. Participants were selected by a systematic sampling technique. The IBM SPSS statistical package (version 23) was used to enter and analyze the collected data. The findings were presented using descriptive statistical methods. To find factors linked to satisfaction, binary logistic regression was used.
resultsThe final analysis included a total of 401 samples. More than half of the participants (229, or 55.1%) were female. The overall mean score of satisfaction was 30.6 out of a maximum of 100 scores. By taking this mean score as a cut-off point, 204 (50.9%) of the study participants had satisfaction with the outpatient pharmacists' service. Participants' responses scored on the uncomfortable and inconvenient waiting areas [AOR = 0.31; 95%CI, (0.13, 0.49)] were found to be negatively associated with the level of patients' satisfaction. Also, the unavailability of medications [AOR = 0.12; 95%CI, (0.02, 0.37)] was negatively associated with the respondent satisfaction. Uncomfortable and inconvenient private counseling areas [AOR = 1.37; 95%CI, (0.79, 4.42)] showed a negative association with their satisfaction.
conclusionPatients' satisfaction levels with pharmacy service were found to be greater than 50%. The socio-demographic characteristics of patients have no association with their level of satisfaction, but their perception of uncomfortable private counseling areas and waiting areas was negatively associated with their satisfaction.
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