ArticleInternational journal of hospitality management2022
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19.
Article in International journal of hospitality management, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed.
- Pandemic-Induced PR Dilemmas Faced by Airlines: A Thematic Analysis of Spirit Airlines' Incident Response from USA.Behavioral sciences (Basel, Switzerland) · 2025Article
- Twenty-Five Years of Evolution and Hurdles in Electronic Health Records and Interoperability in Medical Research: Comprehensive Review.Journal of medical Internet research · 2025Review
- How COVID-19 has changed tourists' behaviour.Nature human behaviour · 2025Review
- Food tourism to revitalize the Basque Country.Heliyon · 2024Article
- The impact of deontological and teleological variables on the intention to visit green hotel: The moderating role of trust.Heliyon · 2023Article
- Protective consumption behavior under smog: using a data-driven dynamic Bayesian network.Environment, development and sustainability · 2022Article
- Residents' Support for Tourism Amidst the COVID-19 Era: An Application of Social Amplification of Risk Framework and Knowledge, Attitudes, and Practices Theory.International journal of environmental research and public health · 2022Article
- Can the perceived risk of particulate matter change people's desires and behavior intentions?Frontiers in public health · 2022Article
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The COVID-19 pandemic has lead authorities from many countries to adopt crucial protective measures such as wearing face masks, lockdowns and social distancing. The purpose of the present study was to explore the relationships among the protective measures against virus handled by hotels with financial risk perception, customer attitude, satisfaction and behavioral intention. The study also calculates the mean comparison across the demographic variables of hotel customer satisfaction and behavioral intention. Results reported a significant contribution of the protective measures implemented by Chinese hotels against COVID-19 on financial risk perception, and a customer attitude. It also demonstrates significant and positive interaction with customer satisfaction and behavioral intention. However, financial risk perception and customer attitude did not show effects on satisfaction, while they had effects on behavioral intention. The results suggest that protective measures are an important aspect of encouraging people to visit hotels safely and continually.
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Registered trials
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