ArticleHealthcare (Basel, Switzerland)2021
Patients' Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study.
Article in Healthcare (Basel, Switzerland), 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.
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Who cites it
20 citing papers in PubMed.
- Evolution of a Large-Scale Virtual Nursing Program: Utilization, Geographic Reach, and Cost Comparison at a Tertiary Care Center in Saudi Arabia, November 2021-July 2025.Healthcare (Basel, Switzerland) · 2026Article
- Determinants of patient satisfaction with virtual primary health care clinics in Jeddah, 2024-2025.Journal of family medicine and primary care · 2026Article
- The use of telemedicine in family medicine: a scoping review.BMC health services research · 2025Article
- Article
- Patient Opinions about Virtual Consultations in Saudi Arabia: A Nationwide Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2024Article
- Article
- Patient satisfaction and digital health in primary health care: a scoping review protocol.Frontiers in public health · 2024Article
- Acceptance of Telemedicine Compared to In-Person Consultation From the Providers' and Users' Perspectives: Multicenter, Cross-Sectional Study in Dermatology.JMIR dermatology · 2023Article
- Patient Perceptions and Satisfaction With Virtual Clinics During the COVID-19 Pandemic: A Cross-Sectional Study.Cureus · 2023Article
- Article
- Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2023Article
- Maternal Perception, Hesitancy, and Satisfaction Toward Childhood Immunization in Primary Health Centers, Hafr Al-Batin: A Multicenter Cross-Sectional Study from Eastern Saudi Arabia.Risk management and healthcare policy · 2023Article
- Adoption of telemedicine care for osteoporotic patients during the COVID-19 pandemic: experience from a tertiary care center in Saudi Arabia.Archives of osteoporosis · 2022Observational
- Perception about Health Applications (Apps) in Smartphones towards Telemedicine during COVID-19: A Cross-Sectional Study.Journal of personalized medicine · 2022Article
- Factors Affecting Utilization of the E-Health "Seha" Interactive Application for Online Medical Consultation in Saudi Arabia.Risk management and healthcare policy · 2022Article
- Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective.Frontiers in public health · 2022Article
- An account of the healthcare-seeking behavior of the public in response to a healthcare emergency (coronavirus disease 2019): The Saudi community experience.Journal of family & community medicineArticle
- Perceptions about the Implementation and Education of Telemedicine among University Students in Riyadh, Saudi Arabia.Pakistan journal of medical sciencesArticle
- Development and Validation of the Saudi Telehealth Acceptance Scale Based on the Unified Theory of Acceptance and Use of Technology.Saudi journal of medicine & medical sciencesArticle
- Article
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Authors and funding
9 authors.
Funding
Abstract
Successful implementation of virtual healthcare depends immensely on patients' perceptions and satisfaction. This cross-sectional study assessed patients' perceptions of, and factors associated with, poor and average satisfaction with the outpatient telemedicine clinics in the Kingdom of Saudi Arabia (KSA). This questionnaire-based survey was conducted among 720 patients who attended outpatient telemedicine clinics from different regions of the KSA. Of the sample studied, 54.7% of the participants had high satisfaction and the most common disadvantage perceived by patients was technical issues (53.1%), followed by fewer personal interactions (30.4%). Around 75% of the participants desired to use telemedicine services even after the COVID-19 pandemic. Logistic regression analysis revealed that age group more than 40 years (OR = 1.59; 95% CI = 1.04-2.44,
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