ArticleBMC medical informatics and decision making2021
Factors influencing online orthopedic doctor-patient consultations.
Article in BMC medical informatics and decision making, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed, 12 citations in OpenAlex.
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- What Key Factors Affect Patient Satisfaction on Online Medical Consultation Platforms? A Case Study from China.Healthcare (Basel, Switzerland) · 2025Article
- A systematic review of consumers' and healthcare professionals' trust in digital healthcare.NPJ digital medicine · 2025Article
- The Relationship Between Static Characteristics of Physicians and Patient Consultation Volume in Internet Hospitals: Quantitative Analysis.JMIR formative research · 2024Article
- Usability and Accessibility of Shoulder Instability and Open Latarjet Surgery OPEMS for Persons With Disabilities.Journal of patient experience · 2024Article
- Influence of E-consultation on the Intention of First-Visit Patients to Select Medical Services: Results of a Scenario Survey.Journal of medical Internet research · 2023Article
- The Roles of Trust and Its Antecedent Variables in Healthcare Consumers' Acceptance of Online Medical Consultation during the COVID-19 Pandemic in China.Healthcare (Basel, Switzerland) · 2023Article
- Improving consumer trust in digital health: A mixed methods study involving people living with chronic kidney disease.Digital healthArticle
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Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundOnline doctor-patient consultation is a new option for orthopedic patients in China to obtain a diagnosis and treatment advice. This study explores the factors associated with online consultation to formulate operational guidelines for managing online consultations in an online medical community (OMC).
methodsAn empirical model was developed to identify the factors that influence online orthopedic doctor-patient consultations in an OMC while focusing on the perceived value of and perceived trust in online consultations. The moderating effects of different risk categories of orthopedic diseases were also considered. Data from 339 feedback surveys from orthopedic patients who used online consultation services and Stata software version 14.0 were used to estimate the model parameters and test the robustness of the empirical model.
resultsOf those who completed the feedback surveys, 53.42% were female patients, 82.27% were between 18 and 60 years old, and 61.98% sought consultations online more than 2 times per year. Model analysis demonstrated that the regression coefficients of the perceived value of and perceived trust in online consultations are 0.489 (p < 0.01) and 0.505 (p < 0.01), respectively. The interaction coefficient between disease risk and perceived value is 0.336 (p < 0.01), and the interaction coefficient between disease risk and perceived trust is - 0.389 (p < 0.01).
conclusionsOrthopedic patients' perceived value of and perceived trust in online consultations in an OMC can significantly influence their intention to seek online disease diagnosis and treatment consultations. The effects of perceived value and perceived trust on patients' intention to consult vary significantly across different disease risk categories. Therefore, enhancing the perceived value and perceived trust of orthopedic patients is an important component of OMC operation and management.
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