ArticleBMC health services research2021
A multidimensional study of public satisfaction with the healthcare system: a mixed-method inquiry in Ghana.
Article in BMC health services research, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed.
- Spatiotemporal Trend and Hotspot Analysis of Stillbirth Prevalence in Ghana.Health science reports · 2026Article
- Healthcare satisfaction and associated factors between insured and uninsured women in the Sidama region, Ethiopia.npj health systems · 2026Article
- What influences the people's trust on public healthcare system in Bihar, India? A mixed methods study.BMC health services research · 2025Article
- A policy in stagnation: addressing inequalities in the distribution of emergency obstetric and neonatal care in Ghana.Frontiers in global women's health · 2025Article
- Patient Experience of Inpatient Care: Insights From a Multicentered Study in Ghanaian Hospitals.Journal of patient experience · 2025Article
- "Where and Whom You Collect Weightings from Matters…" Capturing Wellbeing Priorities Within a Vulnerable Context: A Case Study of Volta Delta, Ghana.Social indicators research · 2025Article
- How do Chinese people perceive their healthcare system? Inequality in public satisfaction with healthcare security.Frontiers in public health · 2025Article
- Patient satisfaction with quality of care at out-patient departments in selected health facilities in Kumasi, Ghana.BMC health services research · 2024Article
- Public satisfaction with the Ethiopian healthcare system: a mixed methods approach.Frontiers in public health · 2024Article
- Challenges in accessing patient-centered care and patient empowerment in selected Ghanaian hospitals.Health SA = SA Gesondheid · 2024Article
- Public satisfaction with health system after healthcare reform in China.Health research policy and systems · 2023Article
- Socioeconomic inequality in public satisfaction with the healthcare system in China: a quantile regression analysis.Archives of public health = Archives belges de sante publique · 2022Article
- Patient perceptions of quality of care rendered for HIV and non-communicable diseases at an urban district hospital in KwaZulu-Natal.Journal of multimorbidity and comorbidityArticle
- Perspectives of Family Caregivers on Healthcare Provided to Older Adults With Hypertension and/or Diabetes Mellitus in Ghana.Gerontology & geriatric medicineArticle
- "My Wife's Healthcare Is my Healthcare": A Qualitative Study Exploring Family-Centered Strategies to Enhance Cervical Cancer Prevention in Northern Ghana.Cancer control : journal of the Moffitt Cancer CenterArticle
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Authors and funding
3 authors.
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Abstract
backgroundMany governments in sub-Saharan Africa have recently sought to improve their health systems by increasing investment in healthcare facilities and introducing social insurance programmes. However, little is known about the impact of these intended improvements on public perceptions about the healthcare systems. This article examines whether and why people of different socioeconomic and ideological backgrounds are satisfied (or not) with the current healthcare system in Ghana from a social ecological perspective.
methodData were elicited from a cross-sectional mixed-method study conducted in four regions in Ghana in 2018. We used ordinal logistic regression and thematic analysis techniques to analyse the data.
resultsSatisfaction with the healthcare system was generally low. From our quantitative study, intrapersonal factors (e.g., being older and having good health and well-being status); interpersonal factors (e.g., linking social capital); community factors (e.g., living in rural areas); and organisational and public policy factors (e.g., trust in the health system, favouring welfare policies, and being interested in politics) were positively associated with satisfaction with the healthcare system. These were corroborated by the qualitative study, which showed that poor attitudes of health personnel, financial constraints, perceived poor health facilities, and perceived inefficacy of services contribute to dissatisfaction with the healthcare system.
conclusionStrategies to improve satisfaction with the healthcare system in Ghana should incorporate ecological perspectives by considering factors such as demographic profile, health needs, political orientation, issues of trust in the healthcare system, and the dynamics and impact of social relationships of populations concerned.
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