ArticleBMC family practice2021
A qualitative study of high-performing primary care practices during the COVID-19 pandemic.
Article in BMC family practice, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers, 1 of them a synthesis that pooled it.
What it found
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Who cites it
21 citing papers in PubMed, 1 synthesis or guideline pooled it.
- A Systematic Review of the Methods Used in Rapid Approaches to Research and Evaluation.Evaluation review · 2025Pooled it
- Home Visits as a Primary Health Care Strategy During COVID-19: Protocol for a Scoping Review.JMIR research protocols · 2026Article
- Covid-19 and chronic conditions: lessons to strengthen care in primary health care.Revista de saude publica · 2026Article
- The impact of COVID-19 pandemic restrictions on general practitioner contacts among patients with common and at-risk diagnoses: a Norwegian registry-based study.Scandinavian journal of primary health care · 2025Article
- Strategies and challenges for maintaining the continuity of essential health services during a pandemic: a scoping review.BMC health services research · 2025Article
- The GP's a stranger: an interpretive phenomenological analysis exploring patient experiences of changed access to primary care in the management of long-term conditions.Frontiers in health services · 2025Article
- Impact of the Swine flu pandemic on General Practitioner (GP) visits in Finland: sex and age differences.BMC primary care · 2024Observational
- Quality of care in Belgian general practices during the COVID-19 pandemic: results of the cross-sectional PRICOV-19 study.BMC primary care · 2024Article
- A resilience perspective on healthcare personnels' experiences of managing the COVID-19 pandemic: a qualitative study in Norwegian nursing homes and come care services.BMC health services research · 2023Article
- Delivering Primary Health Care (PHC) Services for Controlling NCDs During the COVID-19 Pandemic: A Scoping Review.Journal of prevention (2022) · 2023Article
- Policy and practices in primary care that supported the provision and receipt of care for older persons during the COVID-19 pandemic: a qualitative case study in three Canadian provinces.BMC primary care · 2023Article
- A Quality Improvement Innovation for Reproductive Health Planning in the Time of COVID.Maternal and child health journal · 2023Article
- Experiences and management strategies of Norwegian GPs during the COVID-19 pandemic: a longitudinal interview study.Scandinavian journal of primary health care · 2023Article
- Access to General Practitioners during the second year of the COVID-19 pandemic in Portugal: a nationwide survey of doctors.BMC primary care · 2023Article
- Crisis management: the perspectives of physicians working in family physician teams in Lithuania.Primary health care research & development · 2023Article
- Access to General Practitioners during the COVID-19 pandemic in Portugal-A survey study of patient experiences in an urban setting.PloS one · 2023Article
- Telemedicine in healthcare access during the covid-19 pandemic: a scoping review.Revista de saude publica · 2023Article
- Article
- The role of primary care in informing and supporting people with limited health literacy in the Netherlands during the COVID-19 pandemic: a qualitative interview study.BMC primary care · 2022Article
- A survey of Massachusetts primary care physicians' experience with telemedicine in older adults.Journal of the American Geriatrics Society · 2022Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
backgroundPrimary care practices have remained on the frontline of health care service delivery throughout the COVID-19 pandemic. The purpose of our study was to understand the early pandemic experience of primary care practices, how they adapted care processes for chronic disease management and preventive care, and the future potential of these practices' service delivery adaptations.
methodsWe interviewed 44 providers and staff at 22 high-performing primary care practices located throughout the United States between March and May 2020. Interviews were transcribed and coded using a modified rapid assessment process due to the time-sensitive nature of the study.
resultsPractices reported employing a variety of adaptations to care during the COVID-19 pandemic including maintaining safe and socially distanced access through increased use of telehealth visits, using disease registries to identify and proactively outreach to patients, providing remote patient education, and incorporating more home-based monitoring into care. Routine screening and testing slowed considerably, resulting in concerns about delayed detection. Patients with fewer resources, lower health literacy, and older adults were the most difficult to reach and manage during this time.
conclusionOur findings indicate that primary care structures and processes developed for remote chronic disease management and preventive care are evolving rapidly. Emerging adapted care processes, most notably remote provision of care, are promising and may endure beyond the pandemic, but issues of equity must be addressed (e.g., through payment reform) to ensure vulnerable populations receive the same benefit.
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