Observational studyAtencion primaria2022
Impact of COVID-19 prevention measures on health service quality, perceived value and user satisfaction. A structural equation modelling (SEM) approach.
Observational study in Atencion primaria, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
4 citing papers in PubMed, 26 citations in OpenAlex.
- Driving Revisit Intentions Through Medical Information and Service Quality in General Hospitals: An Extended Technology Acceptance Model Approach.Healthcare (Basel, Switzerland) · 2026Article
- Travel intentions of travelers in the COVID-19 context: The moderation of fear of COVID-19.Frontiers in psychology · 2023Article
- Understanding Patients with COVID in the Isolation Rooms from the Perspective of Care: A Qualitative Study.Journal of multidisciplinary healthcare · 2022Article
- How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis.Digital healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo explain using a structural equation model to patient satisfaction by analysing confidence in preventive measures against COVID-19 as an antecedent of this satisfaction and the effect that these measures have on the antecedents of service quality and perceived value.
designAn observational cross-sectional study. SITE: Online survey was sent via social networks for recruiting citizens resident in Spain.
participantsThe final sample consisted of 149 women and 122 men. The mean age of the participants was 36.73 years, all of whom were health service users.
interventionsNo interventions were conducted in the study. MAIN MEASUREMENTS: The study variables for the development of the structural equation model were: confidence in COVID-19 safety protocol, perceived value, quality and user satisfaction.
resultsThe results showed a direct and positive effect of confidence in COVID-19 safety protocol on the quality of services provided, perceived value and user satisfaction.
conclusionsThe study is expected to be of interest to those in charge of designing protective measures against the spread of diseases, health centre managers and marketing professionals interested in the improvement user satisfaction, affected as a result of the current pandemic.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.