Evidence map›Paper›PMID 34762305›Full record

ArticleCancer2022

Mind your words: Oncologists' communication that potentially harms patients with advanced cancer: A survey on patient perspectives.

Janine Westendorp, Andrea W M Evers, Jacqueline M L Stouthard, Janneke Budding, Elsken van der Wall, Nicole M F Plum, Mirjam Velting, Anneke L Francke, Sandra van Dulmen, Tim C Olde Hartman and 1 more

Open access · hybridAbstract read
In one paragraph

Article in Cancer, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
21citing papers in PubMed, 1 pooled it
7.8field-weighted citation impact, top 2% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

21 citing papers in PubMed, 1 synthesis or guideline pooled it, 39 citations in OpenAlex.

  1. Pooled it
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  4. Identifying hazards for psychological harm in cancer care using incident reports: searching for the invisible.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2025
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  8. Are We Listening to Our Patients?Clinical journal of oncology nursing · 2025
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  14. Article
  15. Article
  16. Article
  17. A qualitative study on the healthcare experiences of adolescents and young adults (AYA) with an uncertain or poor cancer prognosis.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2023
    Article
  18. Article
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

11 authors at 7 institutions in 1 country.

Janine WestendorpHealth, Medical, and Neuropsychology Unit, Institute of Psychology, Leiden University, Leiden, the Netherlands.ORCID 0000-0003-0313-5034
Andrea W M EversHealth, Medical, and Neuropsychology Unit, Institute of Psychology, Leiden University, Leiden, the Netherlands.
Jacqueline M L StouthardNetherlands Cancer Institute, Amsterdam, the Netherlands.
Janneke BuddingPatient representative, Meppel, the Netherlands.
Elsken van der WallDepartment of Medical Oncology, University Medical Center Utrecht, Utrecht University, Utrecht, the Netherlands.
Nicole M F PlumDepartment of Medical Oncology, University Medical Center Utrecht, Utrecht University, Utrecht, the Netherlands.
Mirjam VeltingDutch Breast Cancer Association (BVN), Utrecht, the Netherlands.
Anneke L FranckeNetherlands Institute for Health Services Research, Utrecht, the Netherlands.
Sandra van DulmenNetherlands Institute for Health Services Research, Utrecht, the Netherlands.
Tim C Olde HartmanDepartment of Primary and Community Care, Radboud University Medical Center, Nijmegen, the Netherlands.
Liesbeth M Van VlietHealth, Medical, and Neuropsychology Unit, Institute of Psychology, Leiden University, Leiden, the Netherlands.ORCID 0000-0001-7965-5998
Leiden University · NLRadboud University Nijmegen · NLUtrecht University · NLBorstkankervereniging Nederland · NLGoudappel Coffeng · NLNetherlands Institute for Health Services Research · NLThe Netherlands Cancer Institute · NL

Funding

Grants have been awarded to Liesbeth M. Van Vliet by the Leids University Funds/Schild-de Groen Funds (W19312-5-38) and the Dutch Cancer Society (YIG 10392)
6 · The paper itself

Abstract

backgroundMany complaints in medicine and in advanced illnesses are about communication. Little is known about which specific communications harm. This study explored the perspectives of patients with advanced cancer about potentially harmful communication behaviors by oncologists and helpful alternatives.

methodsAn online survey design was used that was based on literature scoping and patient/clinician/researcher input. Patients with advanced cancer (n = 74) reflected on the potential harmfulness of 19 communication situations. They were asked whether they perceived the situation as one in which communication could be harmful (yes/no). If they answered "yes," they were asked whether they perceived the examples as harmful (yes/no) or helpful (yes/no) and to provide open comments. Results were analyzed quantitatively and qualitatively (content analysis).

resultsCommunication regarding information provision, prognosis discussion, decision-making, and empathy could be unnecessarily potentially harmful, and this occurred in various ways, such as making vague promises instead of concrete ones (92%), being too directive in decision-making (qualitative), and not listening to the patient (88%). Not all patients considered other situations potentially harmful (eg, introducing the option of refraining from anticancer therapy [49%] and giving too much [prognostic] information [60%]). Exploring each individual patients' needs/preferences seemed to be a precondition for helpful communication.

conclusionsThis article provides patient perspectives on oncologists' unnecessarily potentially harmful communication behaviors and offers practical tools to improve communication in advanced cancer care. Both preventable pitfalls and delicate challenges requiring an individualized approach, where exploration might help, are described. Although providing difficult and unwelcome news is a core task for clinicians, this study might help them to do so while preventing potentially unnecessary harm.

Indexed as

NeoplasmsOncologistsCommunicationEmpathyHumansPhysician-Patient RelationsSurveys and Questionnairesadvanced cancercommunicationcomplaintsempathyharminformation provisionpatient perspective

Identifiers

PMID34762305
PMCPMC9298810
OpenAlexW3213682911

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.