ArticleGlobal social welfare : research, policy & practice2022
Social Work Practice During COVID-19: Client Needs and Boundary Challenges.
Article in Global social welfare : research, policy & practice, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Videoconferencing in mental health services for children and adolescents receiving child welfare services: a scoping review.BMC health services research · 2024Article
- A Feasibility Study of the SAFE Pilot Program: A University-School Board Partnership in Ontario.Research on social work practice · 2024Article
- Exploring Organizational Digital Readiness to Offer Youth E-Mentoring.Mentoring & tutoring · 2024Article
- Ethical and legal dilemmas experienced by Israeli social workers during the COVID-19 pandemic.Journal of social work (London, England) · 2023Article
- The Benefits and Challenges of Shifting to Telehealth During COVID-19: Qualitative Feedback from Kentucky's Sexual Violence Resource Centers and Children's Advocacy Centers.Journal of technology in behavioral science · 2023Article
- Use of Information and Communications Technology in Family Services and Its Perceived Benefits amid the COVID-19 Pandemic in Hong Kong-Jockey Club SMART Family-Link Project.International journal of environmental research and public health · 2022Article
- A Comparison of Working Conditions and Workers' Perceptions among On-Site, Telework, and Hybrid Workers in Ecuador during the COVID-19 Pandemic.International journal of environmental research and public health · 2022Article
- "Without social there is no health": Social work perspectives in multidisciplinary healthcare.Frontiers in sociology · 2022Review
- COVID-19: Experiences of Social Workers Supporting Older Adults With Dementia in Nigeria.Inquiry : a journal of medical care organization, provision and financingArticle
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
While information and communication technologies (ICTs) permeated social work practice long before the onset of COVID-19, the abrupt need to close non-essential workplaces resulted in an unparalleled incorporation of digital technology into practice across the globe. The onset of COVID-19 occurred during phase two of research in which we were investigating social workers' informal use of ICT with clients. Prior to COVID-19, we were conducting interviews with practitioners and clients from four agencies serving diverse client populations in a large city in Canada. With the onset of COVID-19, we adapted to the COVID-19 context and amended the questions to investigate ICT use during the pandemic. In addition, with ethics approval, we conducted second interviews with practitioners interviewed prior to COVID-19 with a revised guide to address the pandemic context; and we continued to recruit and interview practitioners and clients using an amended interview guide incorporating pandemic-related questions. The sample comprised 27 practitioners and 22 clients. Eleven practitioners participated in interviews prior to and during COVID-19. Analysis of transcribed interviews revealed that the COVID-19 context had led to a paradigm shift in practitioners' ICT use, with two key themes identified: (1) boundary challenges and (2) clients' diverging ICT needs. We discuss these themes and present implications for policy and practice in a post-COVID-19 world.
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