ArticleSustainable cities and society2022
Toward human-centric urban infrastructure: Text mining for social media data to identify the public perception of COVID-19 policy in transportation hubs.
Article in Sustainable cities and society, 2022. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
9 citing papers in PubMed, 83 citations in OpenAlex.
- Understanding wetland park feature influence through cross-regional multimodal analysis and interpretable modeling.Scientific reports · 2025Article
- Decoding public sentiment topics in google map reviews on urban infrastructure development of belt and road initiative.Scientific reports · 2025Article
- Road urban planning sustainability based on remote sensing and satellite dataset: A review.Heliyon · 2024Review
- Article
- Are mega-events super spreaders of infectious diseases similar to COVID-19? A look into Tokyo 2020 Olympics and Paralympics to improve preparedness of next international events.Environmental science and pollution research international · 2023Article
- Long-term impacts of COVID-19 pandemic on travel behaviour.Travel behaviour & society · 2023Article
- Quantitative Analysis of Food Safety Policy-Based on Text Mining Methods.Foods (Basel, Switzerland) · 2022Article
- Ventilation reconstruction in bathrooms for restraining hazardous plume: Mitigate COVID-19 and beyond.Journal of hazardous materials · 2022Article
- How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis.Journal of air transport management · 2022Article
Corrections and comments
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Authors and funding
5 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The COVID-19 pandemic has made transportation hubs vulnerable to public health risks. In response, policies using nonpharmaceutical interventions have been implemented, changing the way individuals interact within these facilities. However, the impact of building design and operation on policy efficacy is not fully discovered, making it critical to investigate how these policies are perceived and complied in different building spaces. Therefore, we investigate the spatial drivers of user perceptions and policy compliance in airports. Using text mining, we analyze 103,428 Google Maps reviews of 64 major hub airports in the US to identify representative topics of passenger concerns in airports (i.e., Staff, Shop, Space, and Service). Our results show that passengers express having positive experiences with Staff and Shop, but neutral or negative experiences with Service and Space, which indicates how building design has impacted policy compliance and the vulnerability of health crises. Furthermore, we discuss the actual review comments with respect to 1) spatial design and planning, 2) gate assignment and operation, 3) airport service policy, and 4) building maintenance, which will construct the foundational knowledge to improve the resilience of transportation hubs to future health crises.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.