ReviewInternational journal of environmental research and public health2021
SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review.
Review in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
24 citing papers in PubMed, 100 citations in OpenAlex.
- Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis.JMIR human factors · 2026Article
- Evaluating the impact of restored nonverbal communication on medical service quality and patient loyalty in the post-pandemic era.Frontiers in public health · 2026Article
- Patient satisfaction with private optometry service in South Africa.Health SA = SA Gesondheid · 2026Article
- Disparities in educational service quality among medical students in Iran's revised medical curriculum: A cross-sectional study in a resource-limited region.Journal of education and health promotion · 2026Article
- Effectiveness of 3D printed custom assistive devices in the school environment.Scientific reports · 2025Article
- Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing.BMC pregnancy and childbirth · 2025Article
- Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study.BMC health services research · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- Service quality in hospital inpatient care: SERVQUAL model approach.Health SA = SA Gesondheid · 2025Article
- Service Quality in Iranian Hospitals From Patients' Perspectives Based on the SERVQUAL Model: A Systematic Review and Meta-Analysis.Health science reports · 2025Review
- Service quality evaluation of county-level public hospitals in Chongqing under smart healthcare.BMC health services research · 2024Article
- Review
- Exploring the factors influencing academic learning performance using online learning systems.Heliyon · 2024Article
- Assessing the Gap Between Women's Expectations and Perceptions of the Quality of Intrapartum Care in Jordan: A Two-Stage Study Using the SERVQUAL Model.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Service Quality and Related Factors in Primary Health Care Services: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2024Article
- Availability of ChatGPT to provide medical information for patients with kidney cancer.Scientific reports · 2024Article
- Meeting Patient Expectations: Assessing Medical Service and Quality of Care Using the SERVQUAL Model in Dermatology Patients at a Single Center in Poland.Medical science monitor : international medical journal of experimental and clinical research · 2023Article
- Identification of critical quality factors and critical satisfaction gaps in emergency training courses for new nurses by the multi-criteria network structure model.BMC medical education · 2023Article
- Assessing the user satisfaction on COVID-19 vaccination service in Indonesia.Journal of public health research · 2023Article
- Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The second half of the 20th century saw the development of a new trend in the management of medical services across Europe. Those shifts were associated with the transformation of various spheres of human life, both on professional and private levels. The service market then turned back to "quality", already known in antiquity. According to Aristotle, "quality" is one of the basic categories of thought and reality of the human population. The research material was obtained from literature databases, including Scopus, Cochrane, Medline, and PubMed, as well as from literature reports, including monographs, research papers (e.g., doctoral dissertations), and others. The available literature was assessed with regards to the abovementioned objectives of our study and considering possible advantages from its implementation. Therefore, the applied research method was based on a bibliographic query and desktop data analysis. The adopted research methodology hinged on exploration, compilation, analysis, and processing of data and information from available sources, resulting in drawing up of summary conclusions. The obtained data were subjected to reciprocal confrontation with an attempt to evaluate new possibilities of using the method in other medical specialties. The Servqual method enables us to learn the patient's expectations, while the service provider can identify irregularities and implement corrections. It allows the executive staff of medical facilities to change elements of medical procedures, which improves the quality of the service provided and thus increases the satisfaction and compliance of patients.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.