ArticleInternational journal of environmental research and public health2021
Have Elderly Individuals in Urban China Been Satisfied with Nursing Services during the COVID-19 Pandemic?
Article in International journal of environmental research and public health, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
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2 citing papers in PubMed.
- The relationship between structural characteristics of long-term care institutions and their initial operating budgets.Frontiers in public health · 2025Article
- Designing aesthetically authentic, restorative, and socially interactive environments for retirement homes: impacts on senior consumers' relocation intention.Frontiers in psychology · 2025Article
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Authors and funding
5 authors.
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Abstract
Based on the customer satisfaction index model, we constructed an elderly care service satisfaction model that includes 5 latent variables and 16 observed variables. To analyze the degree of satisfaction of elderly individuals in nursing homes, we used structural equation model (SEM) to test the nursing service elderly satisfaction model. With the help of AMOS 22.0 software, we analyzed the degree of model fit and the behavioral relationships between the variables that affect the path. We found that the satisfaction of Chinese urban elderly individuals in nursing homes is at a moderate level, which is lower than the quality expected by elderly individuals. The customer satisfaction index model can be applied to assess satisfaction with nursing services. Furthermore, perceived quality and value have a significant impact on satisfaction.
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